Senior Style Associate - Kathrigupe- Bangalore

Kushals Fashion Jewellery; Bengaluru Urban; Sur place; INR 300 000 - 360 000; Plein temps

Résumé du poste

Kushals Fashion Jewellery in Bengaluru is seeking a Senior Style Associate to lead customer-focused sales and store operations. You will drive sales, build lasting customer relationships, and maintain high standards of service and visual merchandising.

The role requires 2+ years in retail, a customer-first mindset, and strong communication. You will work across shifts to ensure smooth store performance and a premium shopping experience.

Qualifications

• Minimum higher secondary education (HSC) or graduate with 2 years retail experience.
• 2+ years of relevant retail experience and a willingness to work across shifts.

Responsabilités

• Deliver exceptional customer experiences and drive sales daily.
• Build and maintain strong customer relationships and understand preferences.
• Achieve store sales targets through solution-based selling and upsell techniques.
• Maintain inventory accuracy, assist in replenishment, and minimize discrepancies.
• Lead by example, mentor team members, and ensure SOP adherence.

Connaissances

Sales targets

Customer service

Leadership

Team mentoring

Cash handling

Inventory management

POS systems

Visual merchandising

Communication

Formation

Min HSC

Graduate with 2 years retail experience

Outils

POS systems

Microsoft Office

Description du poste

Job Description

Job Title : Senior Style Associate

Department : Retail Stores

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Key Responsibilitie s : Customer Focus

• Build and maintain strong customer relationships by

understanding their preferences and providing tailored solutions.

• Address issues professionally and ensure customer needs are

met.

• Gather customer feedback to improve products and services

while addressing any concerns promptly.

Sales Mastery

• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs

and offering relevant products and services.

• Focus on selling higher-value products to increase the

average transaction value.

• Use upselling and cross-selling techniques to enhance

customer engagement and meet sales targets.

• Demonstrate negotiation and objection-handling to convert

prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and

customer insight with the team.

• Demonstrate problem-solving skills to address challenges and

manage resistance effectively.

• Show learning agility by quickly adopting new processes or

strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the

Store Manager, ensuring smooth functioning.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and

minimizing discrepancies.

• Assist the Store manager in managing inventory processes,

including replenishment, stock takes, and tracking product turnover.

• Ensure accurate inventory records and adhere to operational

guidelines to maintain efficiency.

• Follow company policies, work processes, and enforce store

standard operating procedures (SOPs). Escalate any identified bottlenecks.

Leadership Excellence

• Take charge of situations requiring immediate attention,

including escalated customer issues, and ensure professional resolutions.

• Lead by example in fostering accountability, goal-driven

performance, and ethical practices within the team.

• Assist in training and mentoring new and existing team

members to improve their understanding of products and services.

Candidate Requirement

• Min HSC 2 years of retail experience/ Graduates with 2 years

of experience in retail.

• Must be above 20 years of age and below 35 years of age.

• Basic computer skills and microsoft office

• Proven track record of exceeding sales targets consistently

• Experience in providing exceptional customer service and

building strong customer relationships

• Experience in mentoring team members

• Experience in handling cash transactions and inventory

management

• Proficient in POS systems and other relevant retail

technologies

• Knowledge of visual merchandising principles

• Positive and enthusiastic attitude

• Excellent presentation and grooming standards

• Flexibility and adaptability to work varied shifts