Senior Style Associate - PUN - Westend Mall

kushals.com; Pune District; On-site; INR 279,000 - 390,600; Full time

Job summary

kushals.com is seeking a Senior Style Associate for their location in Westend Mall, Pune, Maharashtra. In this role, you'll lead by example, delivering exceptional customer experiences and driving sales while ensuring operational excellence.

The ideal candidate should possess a minimum of HSC with 2 years of retail experience and be between the ages of 20 and 35. Skills in customer relationship management, sales techniques, and proficiency in Microsoft Office are essential. Adaptability and a positive attitude are key.

Qualifications

• Minimum of HSC or equivalent with 2 years of retail experience.
• Age requirement: 20 to 35 years.
• Basic computer skills and proficiency with Microsoft Office.

Responsibilities

• Build and maintain strong customer relationships.
• Address customer issues professionally.
• Drive solution-based sales and meet store targets.

Skills

Customer relationship management

Sales techniques

Inventory management

Microsoft Office proficiency

Visual merchandising

Education

HSC or equivalent

Tools

POS systems

Job description

Senior Style Associate - PUN - Westend Mall

First floor, WESTEND MALL, Mahadji Shinde Rd, near Parihar Chowk, Ward No. 8, Wireless Colony, Aundh, Pune, Maharashtra, India | Posted on 06/19/2026

• State/Province Maharashtra
• Country India

Job Description

Job Title : Senior Style Associate

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer‑focused mindset and adaptability.

Key Responsibilities

Customer Focus

• Build and maintain strong customer relationships by understanding preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing concerns promptly.
• Responsible for achieving store sales targets.
• Drive solution‑based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher‑value products to increase the average transaction value.
• Use upselling and cross‑selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection‑handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem‑solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision‑Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels.
• Assist the Store Manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.
• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal‑driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirement

• Minimum of hsc or equivalent with 2 years of retail experience; graduates with 2 years of experience in retail are eligible.
• Must be between 20 and 35 years of age.
• Basic computer skills and proficiency with Microsoft Office.
• Proven track record of exceeding sales targets consistently.
• Experience in providing exceptional customer service and building strong customer relationships.
• Experience in mentoring team members.
• Experience in handling cash transactions and inventory management.
• Proficiency in POS systems and other relevant retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility and adaptability to work varied shifts.