Senior Style Associate -PHOENIX MALL WHITEFIELD -BLR

kushals.com; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

kushals.com is seeking a Senior Style Associate for Phoenix Mall Whitefield, Bengaluru, to lead customer interactions, drive sales targets, and ensure smooth store operations. The role demands proactive engagement, product knowledge, and a team-oriented approach across varied shifts.

The incumbent will mentor peers, maintain high grooming standards, manage cash and inventory, and deliver exceptional service aligned with brand SOPs. Experience in retail is essential.

Qualifications

• Min HSC or Graduate with 2 years retail experience.
• Age between 20 and 35 years.
• Basic computer skills and MS Office.
• Proven track record of meeting/exceeding sales targets.
• Experience with cash handling and inventory management.
• Proficiency with POS systems and retail tech.

Responsibilities

• Lead excellent customer experiences and drive sales.
• Achieve store sales targets through solution-based selling.
• Upsell and cross-sell higher-value products.
• Assist in store operations, inventory, replenishment, and stock takes.
• Train and mentor team members on products and services.
• Handle escalated customer issues professionally and promptly.

Skills

Customer focus

Upselling

Negotiation

Adaptability

Team leadership

Store leadership

Education

Minimum HSC

Graduate

Tools

POS systems

Microsoft Office

Job description

Senior Style Associate -PHOENIX MALL WHITEFIELD -BLR

Bangalore North, India | Posted on 07/16/2026

The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability.

Customer Focus

Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.

Address issues professionally and ensure customer needs are met.

Gather customer feedback to improve products and services while addressing any concerns promptly.

Responsible for achieving store sales targets.

Drive solution-based sales by understanding customer needs and offering relevant products and services.

Focus on selling higher-value products to increase the average transaction value.

Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.

Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

Adapt to changing customer needs and share product and customer insight with the team.

Demonstrate problem-solving skills to address challenges and manage resistance effectively.

Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

Utilize analytical thinking to make sound operational decisions.

Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.

Store Operations Excellence

Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.

Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.

Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.

Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.

Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.

Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.

Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.

Must be above 20 years of age and below 35 years of age.

Basic computer skills and microsoft office

Proven track record of exceeding sales targets consistently

Experience in providing exceptional customer service and building strong customer relationships

Experience in mentoring team members

Experience in handling cash transactions and inventory management

Proficient in POS systems and other relevant retail technologies

Knowledge of visual merchandising principles

Positive and enthusiastic attitude

Excellent presentation and grooming standards

Flexibility and adaptability to work varied shifts