Senior Style Associate - Hubli - Koppikar Road

kushals.com; Hubli; On-site; INR 334,800 - 558,000; Full time

Job summary

kushals.com is seeking a Senior Style Associate for their Hubli location. The candidate will drive exceptional customer experiences and sales while ensuring operational excellence. Responsibilities include mentoring team members, exceeding sales targets, and adapting to customer needs. Candidates must have at least 2 years of retail experience and a strong understanding of customer relationship management. Strong problem-solving skills and proficiency in retail technologies are essential. A positive attitude and presentation standards are also required.

Qualifications

• Minimum HSC with 2 years of retail experience or Graduates with 2 years in retail.
• Must be between 20 and 35 years of age.
• Basic computer skills required.

Responsibilities

• Build and maintain strong customer relationships based on preferences.
• Achieve store sales targets through solution-based sales.
• Manage store operations in absence of Store Manager.

Skills

Sales targets attainment

Customer relationship management

Problem-solving skills

Mentoring team members

POS systems proficiency

Education

HSC or Graduates with Retail Experience

Tools

Microsoft Office

Job description

Senior Style Associate - Hubli - Koppikar Road

The Senior Style Associateleads by example, delivering exceptional customer experiences, driving sales,and ensuring operational excellence with a customer-focused mindset andadaptability.

Key Responsibilities

Customer Focus

• Build and maintain strong customer relationships byunderstanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customerfeedback to improve products and services while addressing any concernspromptly.
• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customerneeds and offering relevant products and services.
• Focus on selling higher-value products to increase theaverage transaction value.
• Use upselling and cross-selling techniques to enhancecustomer engagement and meet sales targets.
• Demonstratenegotiation and objection-handling to convert prospects into loyal customers.

Flexibility andChange Management

• Adapt to changing customer needs and share product andcustomer insight with the team.
• Demonstrate problem-solving skills to address challengesand manage resistance effectively.
• Show learningagility by quickly adopting new processes or strategies to improve sales andservice.

Decision-Making

• Utilize analytical thinking to make sound operationaldecisions.
• Independently managestore operations in the absence of the Store Manager, ensuring smoothfunctioning.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levelsand minimizing discrepancies.
• Assist the Store manager in managing inventory processes,including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere tooperational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforcestore standard operating procedures (SOPs). Escalate any identifiedbottlenecks.
• Take charge of situations requiring immediate attention,including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance,and ethical practices within the team.
• Assistin training and mentoring new and existing team members to improve theirunderstanding of products and services.

Candidate Requirement

• Min HSC 2 years of retail experience/Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targetsconsistently
• Experience in providing exceptional customerservice and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions andinventory management
• Proficient in POS systems and other relevant retailtechnologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts