Configuration Management Database Specialist

AIR (Advanced Inhalation Rituals); Hyderabad; On-site; INR 900,000 - 1,200,000; Full time

Job summary

AIR (Advanced Inhalation Rituals) is seeking a detail-oriented CMDB Analyst/Specialist in Hyderabad, India. This role requires 6-8 years of experience in CMDB implementation, data governance, and lifecycle management. You will ensure the integrity and accuracy of CMDB data to support IT service management processes.

Key responsibilities include managing CI data quality, supporting ITIL processes, and engaging stakeholders for CMDB adoption. The candidate must have a Bachelor’s degree in IT, working knowledge of ITIL practices, and strong analytical skills.

Qualifications

• 6-8 Years of relevant experience in Configuration Management Database (CMDB).
• Working knowledge of ITIL practices including Change, Incident, and Asset Management.
• Experience with CI relationship mapping and service modelling is necessary.

Responsibilities

• Maintain the accuracy and reliability of CMDB data.
• Drive data quality improvement programs.
• Manage and optimize discovery tools and integrations.
• Engage stakeholders on CMDB adoption and compliance.

Skills

Data validation

Stakeholder communication

Reporting skills

Scripting/Automation

Proficiency in MS Excel

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field

Tools

Jira Service Management CMDB

SCCM

PowerShell

Python

SQL

Job description

We are seeking a detail-oriented CMDB Analyst/Specialist with 6–8 years of relevant experience in Configuration Management Database (CMDB) implementation, data governance, and lifecycle management. The candidate will be responsible for maintaining the integrity, accuracy, and reliability of CMDB data, supporting IT service management processes, and ensuring alignment with ITIL best practice.

RESPONSIBILITIES

1. CMDB Data Management & Quality Governance

• Maintain the accuracy, completeness, and consistency of all Configuration Items (CIs).
• Enforce CI naming standards, lifecycle states, models, and data governance rules.
• Improve CMDB health using defined KPIs (accuracy, completeness, compliance, relationship quality).
• Perform routine audits and reconciliation across discovery tools, asset sources, and cloud inventories.
• Drive long-term data quality improvement programs with measurable outcomes.
• Identify systemic data issues and recommend structural fixes, not only operational corrections.

2. CI Relationship Mapping & Service Dependency Modelling

• Maintain and validate service maps, CI relationships, and dependency models to support impact analysis.
• Work with Infrastructure, Cloud, and Application teams to ensure accurate cross-platform relationships.
• Ensure CMDB dependency data supports Incident, Change, Problem, and Security processes.
• Enhance relationship depth and quality to support automation and predictive impact analysis.
• Continuously improve service modelling maturity beyond basic relationships.

3. Strategic CMDB Maturity & Roadmap Support

• Contribute to the CMDB maturity roadmap by identifying capability gaps and proposing improvements.
• Support SACM governance framework development and process adoption.
• Assist in scaling CMDB coverage across hybrid, on-prem, and cloud environments.
• Participate in defining the long-term CMDB vision and multi-year roadmap.
• Recommend strategic improvements based on industry best practices (ITIL, ISO, COBIT).

4. Discovery Tool Management & Integrations

• Manage and optimize discovery sources (SCCM/MECM, ServiceNow Discovery, Azure inventory).
• Support API integrations, automation flows, and reconciliation logic between CMDB and other platforms.
• Improve ingestion pipelines and proactively identify gaps in discovery coverage.
• Support integration enhancements using APIs, event-driven automation, or middleware solutions.

5. Stakeholder Engagement & Cross-Functional Collaboration

• Build partnerships with Infra, Cloud, Applications, Security, and Governance teams.
• Influence stakeholders on CMDB adoption, compliance, and data quality improvements.
• Lead workshops to improve CI onboarding and correct CMDB usage.
• Manage stakeholder resistance and drive organizational buy-in for CMDB processes.
• Present CMDB value to senior leadership and influence adoption decisions.

6. Security, Risk & Compliance Alignment

• Provide accurate CI data to Security teams for vulnerability management, patching, and risk assessments.
• Ensure CMDB alignment with SOC 1/2, ISO 20000, and ITGC requirements.
• Support audit readiness and risk mitigation activities through improved configuration accuracy.
• Ensure CMDB supports controls testing and provides evidence for compliance audits.
• Improve attack surface visibility through enhanced CI attribution and mapping.

7. ITIL Process Integration (Incident, Change, Problem)

• Provide CI insights for incident impact assessment, problem analysis, and RCA.
• Strengthen Change Management by improving CI relationships and automating lifecycle transitions.
• Identify opportunities to increase ITSM process efficiency using CMDB insights.
• Collaborate with process owners to refine ITIL workflows using CMDB data.
• Ensure CMDB becomes a reliable input for proactive problem and change risk analysis.

8. Reporting, Metrics & Insights

• Develop dashboards, KPIs, and reports on CMDB health, usage, and compliance.
• Provide leadership with insights on risk areas, data quality trends, and improvement priorities.
• Define and track core KPIs: completeness, accuracy, compliance, relationship depth, usage trends.
• Build data-driven insights to support governance decisions and resource planning.

9. Training, Awareness & CMDB Evangelism

• Conduct onboarding, awareness, and best-practice training for IT teams.
• Promote CMDB adoption and strengthen process discipline across the organization.
• Develop role‑specific training content for technical and non‑technical teams.
• Act as a CMDB champion to drive culture change and process alignment.

10. Documentation, Standards & Policy Ownership

• Own and maintain CMDB policies, procedures, CI class definitions, and data model documentation.
• Publish and update naming conventions, standards, and governance guidelines.
• Ensure documentation is baselined, version‑controlled, and audit‑ready.
• Continuously update the CMDB data model to reflect new technologies and business services.
• Identify opportunities for automation, process re‑engineering, and operational efficiency.
• Drive measurable improvements in CMDB data quality and configuration accuracy.
• Introduce innovative solutions (AI‑assisted mapping, automated quality checks, orchestration flows).
• Perform root‑cause analysis to eliminate recurring data quality issues.
• Opportunity for growth into CMDB Lead, Configuration Manager, or SACM Process Owner roles.
• Clear pathway to strategic SACM responsibilities with increasing governance ownership.
• Develop leadership capabilities through involvement in roadmap, governance boards, and strategic programs.

SKILLS AND QUALIFICATION

Qualification

Bachelor’s degree in Information Technology, Computer Science, or a related field.

6-8 Years of Relevant experience in onfiguration Management Database (CMDB)

Working knowledge of ITIL practices: Configuration, Change, Incident, Asset Management & ITIL Foundation Certification V3/V4 (Must)

• Experience with CI relationship mapping and service modelling (Jira Service Management CMDB / Assets)
• Knowledge of discovery solutions and integrations (API, SCCM, Intune, Jamf, AD, Cloud)
• Strong data validation, analysis, and reporting skills
• Good documentation and stakeholder communication skills
• Proficiency in MS Excel / reporting tools.

Basic scripting/automation knowledge (PowerShell / Python / SQL)