Configuration Management Engineer

Intellics Global Services; Hyderabad, Pune District, Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Intellics Global Services in Hyderabad is seeking a CMDB professional to manage CIs in the ServiceNow CMDB and support CI onboarding, relationship mapping, and retirement activities.

The role ensures CMDB data accuracy through reconciliation and data quality checks while supporting discovery, governance, and audits within IT Operations and infrastructure teams.

Qualifications

• Hands-on ServiceNow CMDB experience is essential.
• Strong knowledge of CI lifecycle relationships and CMDB data models.
• Experience with CMDB reconciliation reporting and data quality management.
• Familiarity with ITIL CM processes and SIAM/ITSM approaches.
• Excellent analytical, problem-solving and stakeholder management skills.

Responsibilities

• Manage and maintain Configuration Items (CIs) in the ServiceNow CMDB.
• Perform CI onboarding updates, relationship mapping and retirement activities.
• Ensure CMDB data accuracy through reconciliation and data quality checks.
• Support Discovery Service Mapping and CMDB governance processes.
• Generate CMDB reports and assist with audits and compliance reviews.
• Collaborate with Infrastructure, Application and IT Operations teams.

Skills

ServiceNow CMDB

CI lifecycle relationships

CMDB data models

CMDB reconciliation reporting

Data quality management

Analytical problem solving

Stakeholder management

ITIL Configuration Management

SIAM

ITSM

Job description

Role & responsibilities

Preferred candidate profile

Manage and maintain Configuration Items CIs in the ServiceNow CMDB

Perform CI onboarding updates relationship mapping and retirement activities

Ensure CMDB data accuracy through reconciliation and data quality checks

Support Discovery Service Mapping and CMDB governance processes

Generate CMDB reports and assist with audits and compliance reviews

Collaborate with Infrastructure Application and IT Operations teams

Required Skills

24 years of experience in CMDB or Configuration Management operations

Handson experience with ServiceNow CMDB

Strong understanding of CI lifecycle relationships and CMDB data models

Experience with CMDB reconciliation reporting and data quality management

Good analytical problemsolving and stakeholder management skills

Knowledge of ITIL Configuration Management processes

Skills

Mandatory Skills : Service Management Consulting- SIAM, ITSM, Non-ITSM