Senior Software Engineer

Milestone Technologies, Inc.; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Milestone Technologies, Inc. in Bengaluru is seeking a seasoned Microsoft Dynamics 365 CRM professional with 5-7 years of IT experience, including 4+ years in Dynamics 365 CRM. You will design, customize, and support CE solutions, integrate with external apps, and mentor junior developers.

Proficiency in CRM configuration, JavaScript, Web API, FetchXML, Dataverse, and REST API integrations is required. The role focuses on end-to-end delivery in an enterprise setting.

Qualifications

• 5-7 years IT experience with at least 4+ years in Dynamics 365 CRM.
• Hands-on CRM implementation, customization and support projects.
• Experience with Dynamics 365 online environments and best practices.

Responsibilities

• Design, develop, and implement Microsoft Dynamics 365 CRM solutions.
• Customize entities, forms, views, dashboards, and security roles.
• Develop plugins, workflows, actions, and integrations using C#/.NET.
• Build client-side customizations with JavaScript and Web API.
• Gather requirements and translate to scalable CRM solutions.
• Integrate Dynamics 365 CRM with external applications via APIs.
• Perform data migration, validation, and system optimization.
• Support deployments, upgrades, and production issues; mentor juniors.

Skills

CRM stakeholder mgmt

Agile development

Problem solving

Client communication

Tools

Microsoft Dynamics 365 CRM

Dynamics 365 Sales

Dynamics 365 Customer Service

JavaScript

HTML

CSS

Dynamics 365 SDK

Web API

FetchXML

Dataverse

SQL Server

REST API Integrations

Plugin/Workflow Development

Job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview Job Summary

We are looking for a seasoned Microsoft Dynamics 365 CRM professional with 5-7 years of experience in designing, developing, customizing, and supporting Dynamics 365 Customer Engagement (CE) solutions. The ideal candidate should have strong expertise in CRM configuration, customization, integrations, and end-to-end solution delivery.

Key Responsibilities

• Design, develop, and implement Microsoft Dynamics 365 CRM solutions.
• Customize entities, forms, views, dashboards, business process flows, and security roles.
• Develop plugins, custom workflows, custom actions, and integrations using C# and .NET.
• Build client-side customizations using JavaScript and Dynamics 365 Web API.
• Gather business requirements and translate them into scalable CRM solutions.
• Integrate Dynamics 365 CRM with external applications using REST/SOAP APIs.
• Perform data migration, data validation, and system optimization activities.
• Support deployments, enhancements, upgrades, and production issues.
• Collaborate with functional consultants, business users, and technical teams.
• Mentor junior developers and participate in technical design reviews.

Required Skills

• Microsoft Dynamics 365 Customer Engagement (CRM)
• Dynamics 365 Sales and Customer Service modules
• JavaScript, HTML, CSS
• Dynamics 365 SDK and Web API
• Plugin and Custom Workflow Development
• FetchXML and CRM Security Model
• Dataverse
• SQL Server
• REST API Integrations

Desired Experience

• 5-7 years of IT experience with at least 4+ years in Dynamics 365 CRM.
• Hands-on experience in CRM implementation, customization, and support projects.
• Experience with Dynamics 365 online environments.
• Strong understanding of CRM architecture and best practices.
• Experience working in Agile development environments.

Soft Skills

• Strong communication and stakeholder management skills.
• Excellent problem-solving and analytical abilities.
• Ability to work independently and lead technical discussions.
• Good documentation and client-facing skills.

Compensation

Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.