MS Dynamics CRM 365 Developer

SHI Solutions India Pvt. Ltd.; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

SHI Solutions India Pvt. Ltd. in Hyderabad seeks an experienced Dynamics 365 CRM specialist to architect and implement CRM solutions across Sales, Service, Marketing and Project Operations. You will lead a development team, customize entities and workflows, and integrate with ERP systems using REST and SOAP.

The role emphasizes technical leadership, code governance, and comprehensive documentation, with a focus on security, performance, and scalable solutions.

Qualifications

• 4+ years of experience in customizing and configuring Microsoft Dynamics 365 across Sales, Service, Marketing and Project Service.
• 4+ years of programming in C#, with strong OOP and domain-driven design understanding.
• 4+ years in web service development including REST and SOAP.
• Solid understanding of Dataverse, Power Apps, Power BI and Power Automate.
• Experience with Azure Cloud solutions including Functions, Logic Apps and Web Apps; exposure to Bot Framework and ReactJS is a plus.
• Proven MS Dynamics 365 CE technical architecture design experience.
• Ability to identify issues, perform root cause analysis, and provide long-term fixes.
• Excellent communication and customer-facing skills.
• Ability to lead and mentor team members; strong English communication.

Responsibilities

• Lead CRM Development: Architect, design, and implement Dynamics 365 CRM solutions including plugins, workflows, cloud flows, and form scripting.
• Provide technical leadership to the CRM team, guiding security, performance and maintainability.
• Customize entities, workflows, integrations with ERP/CRM systems via REST/SOAP and connectors.
• Collaborate with Solution Architects and Project Managers to define scope and delivery timelines.
• Conduct code reviews and enforce standards; manage deployments and releases.
• Maintain comprehensive technical documentation for all customizations and integrations.

Skills

Dynamics 365

C# programming

REST

SOAP

Power Platform

Azure Cloud

ReactJS

Team leadership

English communication

Tools

Microsoft Dataverse

Power Apps

Power BI

Power Automate

Azure Functions

Logic Apps

Web Apps

Bot Framework

REST

SOAP

ReactJS

Job description

Job Description

• Lead CRM Development: Architect, design, and implement CRM solutions using Microsoft Dynamics 365, specifically tailored for Sales, Marketing, Customer Service and Project Operations. Focus on developing and managing plugins, workflows, cloud flows, form scripting, and leveraging Dynamics CRM SDK.
• Technical Leadership: Provide strategic technical leadership to the CRM development team, mentoring developers, and driving best practices in software development, with a focus on security, performance, scalability and maintenance.
• Customization & Integration: Customize Dynamics CRM entities, develop and manage workflows, cloud flows, and plugins, and implement advanced form scripting. Integrate CRM with other enterprise systems such as Quote Management, Product Catalog, Invoicing and Agreements using REST and legacy web services (SOAP) and custom connectors.
• Project Management: Collaborate with Solution Architects, Project managers/owners to define project scope, timelines, and deliverables, ensuring CRM projects are delivered on time and to a high standard.
• Technical Governance: Conduct regular code reviews and enforce coding standards, conduct reviews (technical and solution) and manage production deployments/releases.
• Documentation: Maintain comprehensive technical documentation for all CRM customizations, configurations, and integrations.

Required Skills & Experience

• 4+ years of experience in customizing and configuring Microsoft Dynamics 365 across various customer engagement modules, such as Sales, Customer Service, Marketing, Project Service, and other solutions of Power Platform.
• 4+ years of experience in programming with C#, with a Strong understanding of Object-Oriented Programming, and domain-driven design.
• 4+ years of experience in web service development including REST and SOAP.
• Possess a solid understanding of Microsoft Dataverse, Power Apps (Model-driven Apps, Canvas Apps, Power Pages), Power BI, and Power Automate.
• Highly desirable to have experience in Microsoft Azure Cloud solutions development, including Azure Functions, Logic Apps, Web Apps, Bot Framework, REACT JS.
• Have proven experience in MS Dynamics 365 CE technical architecture design.
• Work with the team to identify and troubleshoot issues, perform root cause analysis, and provide long-term solutions.
• Good communication & customer-facing skills.
• Ability to lead and mentor team members.
• Excellent English communication skills (spoken and written).