16054 - Microsoft Dynamics 365 CRM Developer

ParamInfo; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

ParamInfo is seeking an experienced Microsoft Dynamics 365 CRM Developer in Hyderabad, India. You will own development, customization, and integrations across Sales and Customer Service modules, translating business needs into scalable CRM solutions.

You will work with product managers and analysts to design, implement, and deploy CRM changes, ensuring data integrity and security across multiple business units.

Qualifications

• Experience in CRM stage and business process flow customization.
• Strong experience in CRM integrations via API and system-to-system.
• Design and support REST API integrations and integration services.
• CRM customization across multiple Business Units with data/access segregation.
• Develop, configure, and enhance Dynamics 365 CRM.
• Support Dynamics 365 Sales and Customer Service modules.
• Develop forms, entities, rules, workflows, plugins, and automation.
• Translate business requirements into technical solutions.
• Troubleshoot CRM applications, integrations, and production issues.
• Maintain documentation, source code, and deployment records.

Responsibilities

• Customize CRM stages and business processes within Dynamics 365.
• Integrate CRM with external systems using REST APIs and Power Automate.
• Develop and configure forms, tables/entities, rules, and workflows.
• Support SIT/UAT/go-live and ongoing hypercare activities.
• Coordinate with analysts, integration teams, and security stakeholders.

Skills

CRM customization

API integrations

REST APIs

Power Automate

C# plugins

Azure DevOps

CI/CD

Deployment management

CRM security

Data management

Troubleshooting

Documentation

Stakeholder coordination

Education

Bachelor's degree in Computer Science / IT / Software Engineering

Microsoft Dynamics 365 / Power Platform certification

Tools

Power BI integration

ERP integration tools

Outlook integration tools

Azure Integration Services

Job description

16054 - Microsoft Dynamics 365 CRM Developer

Job Title: Microsoft Dynamics 365 CRM Developer

Job Description:

We are looking for an experienced Microsoft Dynamics 365 CRM Developer to support the development, enhancement, integration, deployment, and ongoing technical support of our CRM platform.

The candidate will work closely with the Product Manager, Business Analyst, business stakeholders, and technical teams to translate business requirements into effective CRM solutions.

Key Responsibilities

• Experience in CRM stage and business process flow customization, including configuration of different sales/service process stages.
• Strong experience in CRM integration with other enterprise systems, including API-based and system-to-system integrations.
• Design and support integrations with internal and external systems through REST APIs and integration services.
• Experience in shared/unified CRM customization, supporting multiple Business Units or entities within a single CRM platform while maintaining appropriate process, data, and access segregation.
• Develop, configure, customize, and enhance Microsoft Dynamics 365 CRM.
• Support Dynamics 365 Sales and Customer Service modules.
• Develop forms, tables/entities, business rules, workflows, plugins, and automation.
• Analyze business requirements and translate them into technical solutions.
• Troubleshoot and resolve CRM application, integration, and production issues.
• Support SIT, UAT, deployment, go-live, and hypercare activities.
• Implement approved change requests, enhancements, and defect fixes.
• Maintain technical documentation, source code, solution packages, and deployment records.
• Support deployment across Development, SIT, UAT, and Production environments.
• Coordinate with Business Analysts, integration teams, infrastructure, security, and other technical stakeholders.

Mandatory Technical Skills

• Strong hands-on experience with Microsoft Dynamics 365 CRM / Customer Engagement.
• Experience with Dynamics 365 Sales.
• Experience with REST APIs and system integrations using Power Automate.
• Experience with Plugins using c# code.
• Experience with Azure DevOps, source control, CI/CD, and deployment management.
• Good understanding of CRM security roles, access controls, and data management.
• Strong troubleshooting and debugging skills.

Experience & Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Minimum 8-10 years of hands-on Microsoft Dynamics 365 CRM development experience.
• Proven experience delivering CRM development and enhancements in an enterprise environment.
• Experience supporting multiple Business Units and complex system integrations is preferred.
• Microsoft Dynamics 365 / Power Platform certification is an advantage.

Preferred Skills

• Experience with Azure integration services.
• Experience with Power BI integration/reporting.
• Experience with Outlook integration.
• Experience with ERP integration.
• Understanding of enterprise application architecture and integration patterns.
• Strong communication, documentation, and stakeholder coordination skills.

Resource Profile

• The preferred candidate should be a hands-on developer who can independently manage assigned CRM development activities from requirement analysis through development, testing, deployment, and production support.
• The candidate should be able to work effectively within a cross-functional environment and support both new CRM requirements and ongoing enhancements/support.