MS Dynamics CRM Developer

Altraize; Tamil Nadu; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Altraize is seeking a CRM Developer in Tamil Nadu, India to design, configure, and integrate Microsoft Dynamics 365 CE CRM solutions. You will collaborate across technical and business teams to deliver robust CRM capabilities, including Omnichannel features, unified routing, and cross-system data flows.

The role requires strong experience in Dynamics CE, Power Automate, Power BI, and .NET, with exposure to React and PL/SQL-like integrations.

Qualifications

• 5+ years in developing and configuring MS Dynamics 365 CE CRM solutions.
• Experience configuring Dynamics 365 Customer Service with Omnichannel and Unified Routing.
• 7+ years of .NET development for Dynamics CE plugins.
• 3+ years of REACT experience and Power Automate workflows.
• Experience integrating Dynamics CE with back-office systems and payment gateways.

Responsibilities

• Configure and develop Microsoft CE CRM per functional/technical tasks.
• Collaborate with leads, PMs, and stakeholders for project delivery.
• Implement integrations between Dynamics 365 CE and other systems.
• Support functional requirements and training for end-users.
• Develop CI/CD pipelines and follow ALM best practices.
• Lead team activities and ensure quality, security, and performance.

Skills

MS Dynamics 365 CE

Power Automate

Power BI

REACT

.NET

Omnichannel

AGILE

PCF

Dynamics integration

Tools

PCF

Microsoft 365 Apps

Teams

Job description

CRM Developer

Description Of Responsibilities

• Configure and develop the company's Microsoft CE CRM system based on the functional and technical tasks
• Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery
• Work closely with and be a member of a team led as assigned by the company to implement solutions as defined
• Support the Function Lead in the definition of functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways
• Under the direction of the Microsoft CRM CE Sr Developer / Designer:
• Ensure the seamless integration, best in class performance, and efficient data flow across systems
• Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions
• Promote user adoption through effective change management and support
• Provide ongoing support and optimization for Dynamics 365 CE solutions
• Identify and implement improvements to enhance system functionality and user experience
• Configure Dynamics 365 CE applications to meet specific business requirements
• Configure Dynamics 365 Customer Service functionality including Channels, Workstreams, Unified Routing, etc. for Omnichannel features
• Work with technical teams to ensure customizations and integrations are aligned with functional needs
• Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within Application Lifecycle Management best practices, company Standards, and company Software Development Lifecycle documentation
• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients
• Lead and participate in project team activities for system work efforts related to enterprise systems
• Work independently to accomplish the tasks and duties assigned
• Adhere to and follow all Company's standards, policies, and procedures
• Utilize various software and/or technology tools to perform job duties

Developed as part of an Agile Backlog process.

Minimum Experience

Required Versus Preferred Qualifications:

• 5+ years’ experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape
• 3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, PCF, etc
• 7+ years of .Net experience writing plug in code for Dynamics CE
• 3+ years of REACT experience
• 3+ years of Power Automate experience
• 2+ years of PowerBI experience

Desired Skillset

• Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management
• Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications
• Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers
• Requires hands on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways
• Familiarity with Agile development methodologies
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module

Soft Skills

• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to lead and collaborate with cross-functional teams
• Detail-oriented with strong organizational and project management skills
• Additional beneficial skills include
• Enterprise Business Solutions, specifically SAP projects
• ITIL / ITSM practices and methodologies

Certifications / Education

• This role should have the following certifications
• Dynamics 365 Fundamentals (MB-910)
• Microsoft Power Platform + Dynamics 365 Core (MB-200)
• Power Platform App Maker Associate (PL-100)
• Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
• Power Platform Developer Associate (PL-400)
• This role should be working towards the following certifications
• Power Platform Functional Consultant Associate (PL-200)
• Dynamics 365 + Power Platform Solution Architect Expert (PL-600)
• MS Dynamics Fast Track recognized architect
• Microsoft Most Valuable Professional (MVP) recognized

Skills: microsoft,crm,dynamics