Microsoft Dynamics 365 CRM Specialist

Jobgether; India; Remote; INR 1,075,000 - 1,263,000; Full time

Benefits offered by this job

Fully remote within India

One-year contract

Generous leave allowance

GRI Academy access

Immediate start

Job summary

Jobgether, on behalf of a partner, is seeking a Microsoft Dynamics 365 CRM Specialist based in India. The role combines hands-on development with business analysis to customize Dynamics 365 Customer Engagement, build Power Platform solutions, and develop integrations using C#, .NET, REST APIs, and Azure services.

You’ll collaborate with an international IT team to transform requirements into scalable CRM solutions.

Qualifications

• Approximately 5 years of overall IT experience, including at least 3 years with Dynamics 365 CRM and Power Platform.
• Experience configuring, customizing, and developing Dynamics 365 Customer Engagement including Dataverse, security, solution management, plugins, and workflows.
• Experience integrating Dynamics 365 CRM with external applications via REST APIs and web services.
• Hands-on experience with Microsoft Azure services for enterprise integration (Logic Apps, Functions, Key Vault, App Services, WebJobs).
• Strong development skills in C#, .NET/.NET Framework, ASP.NET, REST/Web APIs, JavaScript, HTML, CSS, and JSON.
• Experience with SQL Server including queries, stored procedures, data modeling, and performance optimization.
• Familiarity with Azure DevOps, Git, CI/CD, testing, and Agile development.
• Proficient knowledge of Dynamics 365 Customer Engagement architecture and tools.
• Working knowledge of Power Platform components (Power Automate, Model-Driven Apps, Canvas Apps, Power Pages).
• Experience with Power BI is an advantage.
• Knowledge of Azure integration and identity services (Entra ID, Logic Apps, Functions, Key Vault).
• Strong analytical and communication skills; ability to translate requirements and train users.
• Ability to collaborate with international teams and manage priorities.
• Work authorization: candidates must have right to work in India.

Responsibilities

• Design, develop, customize, implement, and maintain Dynamics 365 CRM solutions that meet business requirements.
• Configure and customize Dynamics 365 components (entities, forms, views, dashboards, business rules, process flows, security roles).
• Develop and maintain custom CRM functionality and integrations using C#, .NET, REST APIs, and Azure services.
• Build Power Platform solutions to streamline processes and support evolving needs.
• Integrate Dynamics 365 with external systems using RESTful services and appropriate Microsoft technologies.
• Work with Azure (Logic Apps, Functions, Key Vault, App Services, WebJobs) to support integration.
• Provide production support, investigate incidents, perform root-cause analysis, and implement fixes.
• Translate business requirements into technical designs and maintain documentation and training materials.
• Collaborate with stakeholders to understand requirements and recommend CRM solutions.
• Coordinate with international IT teams and global users for solution delivery and knowledge transfer.
• Deliver user and admin training and promote adoption of CRM solutions.

Skills

Dynamics 365

Power Platform

C#

.NET

REST APIs

Azure

SQL Server

Azure DevOps

Agile

JavaScript

HTML/CSS/JSON

Tools

Dataverse

Power Automate

Model-Driven Apps

Canvas Apps

Power Pages

Power BI

Azure Logic Apps

Azure Functions

Azure Key Vault

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Microsoft Dynamics 365 CRM Specialist based in India.

The Microsoft Dynamics 365 CRM Specialist will design, develop, and support CRM solutions that help teams manage business processes and customer information effectively. This role combines hands-on technical development with business analysis, stakeholder engagement, and ongoing platform improvement. You will customize Dynamics 365 Customer Engagement, build Power Platform solutions, and develop integrations using C#, .NET, REST APIs, and Microsoft Azure services. Working closely with business stakeholders and an international IT team, you will translate operational needs into scalable, reliable, and secure technical solutions. You will also troubleshoot production issues, improve system performance, and ensure users can make the most of CRM capabilities. This is an opportunity to contribute to digital transformation within a globally distributed, collaborative environment focused on sustainability reporting and organizational impact.

Accountabilities

• CRM solution delivery: Design, develop, customize, implement, and maintain Microsoft Dynamics 365 CRM solutions that meet business requirements and improve operational workflows.

• Configure and customize Dynamics 365 components, including entities, forms, views, dashboards, business rules, process flows, security roles, and solution configurations.

• Develop and maintain custom CRM functionality and integrations using C#, .NET, REST APIs, and Microsoft Azure integration services.

• Build and enhance Microsoft Power Platform solutions that streamline business processes, improve productivity, and support evolving organizational needs.

• Integration and application development: Integrate Dynamics 365 with external applications and business systems using RESTful services, APIs, and appropriate Microsoft integration technologies.

• Work with Azure services, including Logic Apps, Functions, Key Vault, App Services, and WebJobs, to support reliable enterprise application integration.

• Production support and continuous improvement: Investigate CRM incidents, troubleshoot technical issues, perform root-cause analysis, and implement sustainable fixes to maintain service reliability.

• Translate business requirements into practical technical solutions and maintain clear technical documentation, solution designs, and support materials.

• Stakeholder engagement: Collaborate with business stakeholders to understand requirements, explain technical options, and recommend suitable CRM solutions.

• Work closely with the international IT team and global business users, providing technical guidance, knowledge sharing, and support throughout solution delivery.

• Coordinate with internal and external stakeholders to ensure effective integration between Dynamics 365 and other enterprise systems.

• Deliver user and administrator training, facilitate knowledge transfer, and promote effective adoption and ongoing use of CRM solutions.

Requirements

• Approximately 5 years of overall IT experience, including at least 3 years of hands-on experience developing and supporting Microsoft Dynamics 365 CRM and Power Platform solutions.

• Strong experience with Dynamics 365 Customer Engagement configuration, customization, and development, including Dataverse, security, solution management, plugins, workflows, and custom functionality.

• Experience integrating Dynamics 365 CRM with external applications using REST APIs, web services, and Microsoft integration technologies.

• Practical experience with Microsoft Azure services for enterprise application integration, including Azure Logic Apps, Azure Functions, Azure Key Vault, App Services, or WebJobs.

• Strong software development skills in C#, .NET/.NET Framework, ASP.NET, REST/Web APIs, JavaScript, HTML, CSS, and JSON.

• Experience with Microsoft SQL Server, including SQL queries, stored procedures, data modeling, and performance optimization.

• Familiarity with Azure DevOps, Git, source control, continuous integration and delivery (CI/CD), software testing, and Agile development practices.

• Proficient knowledge of Microsoft Dynamics 365 Customer Engagement architecture, configuration options, customization capabilities, and development tools.

• Working knowledge of Microsoft Power Platform, including Power Automate, Model-Driven Apps, Canvas Apps, and Power Pages.

• Experience with Power BI is an advantage.

• Knowledge of Azure integration and identity services, including Microsoft Entra ID, Azure Logic Apps, Azure Functions, and Azure Key Vault.

• Strong analytical and problem-solving skills, with the ability to assess business requirements, identify appropriate technical solutions, and investigate complex system issues.

• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders, produce clear documentation, and deliver user and administrator training.

• Ability to collaborate effectively with international teams, manage priorities, and contribute to continuous platform improvement.

• Work authorization: Candidates must already have the right to work in India.

Benefits

• Work arrangement: Fully remote within India.

• Working hours: Full-time, 40 hours per week.

• Contract duration: One-year contract, with the possibility of extension.

• Annual salary: INR 1,075,200-1,263,360 gross per year.

• Leave: Generous leave allowance.

• Learning and development: Access to the GRI Academy for professional learning and development.

• Start date: As soon as possible.

• Application deadline: Monday, October 26, 2026, at 12:00 noon Central European Summer Time (CEST). Applications received after the deadline will not be considered.

• Inclusive recruitment: Support and reasonable adjustments are available for candidates who need assistance during the application process.