MS D365 CRM Sales Developer

Persistent Systems Limited; Pune District; Hybrid; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Hybrid work flexibility

Long Service awards

Education sponsorship and professional

Insurance coverage: group term life

Job summary

Persistent Systems Limited is seeking a seasoned Microsoft Dynamics 365 Sales Technical Consultant/Developer to design, develop, customize, and integrate enterprise-grade CRM solutions that boost sales productivity and customer engagement.

You will implement Lead, Opportunity, Account, and Activity management, build Dataverse models and Power Platform solutions, and mentor juniors while ensuring scalable integrations with Microsoft 365 and external systems.

Qualifications

• 8–12 years of CRM and enterprise application development experience.
• Hands-on experience with Microsoft Dynamics 365 Sales implementations.
• Experience configuring Leads, Opportunities, Accounts, Contacts, Activities, and Sales Processes.
• Experience with Dataverse architecture and CRM customization.
• Knowledge of Sales Insights, Copilot for Sales, and Power Platform governance.
• Ability to translate analytics into business value.
• Mentoring and stakeholder management abilities.
• Experience integrating Dynamics 365 Sales with Microsoft 365 applications.

Responsibilities

• Design, configure, customize, and enhance Dynamics 365 Sales solutions.
• Implement and support Lead, Opportunity, Account, Contact, Activity, and Sales Process Management capabilities.
• Configure entities, Dataverse tables, forms, views, dashboards, business rules, security roles, and relationships.
• Develop and customize Model-Driven Applications using Microsoft Power Platform.
• Implement workflow automation using Power Automate and Dataverse.
• Configure and optimize Business Process Flows and sales automation capabilities.
• Troubleshoot Dynamics 365 Sales configuration, customization, integration, and performance issues.
• Configure and support Dynamics 365 Sales Insights capabilities.
• Implement Sales Assistant, Auto Capture, Email Engagement, and Conversation Intelligence features.
• Enable business users to leverage AI-powered sales recommendations and productivity enhancements.
• Implement and support Copilot for Sales capabilities integrated with Dynamics 365 and Microsoft 365.
• Configure opportunity summaries, lead insights, account intelligence, seller productivity experiences, and AI-powered recommendations.
• Support CRM data exposure and security controls within Copilot experiences.
• Design and develop solutions using Power Apps, Dataverse, and Power Automate.
• Develop plugins, custom APIs, actions, workflows, and server-side extensions using C# and .NET.
• Integrate Dynamics 365 Sales with enterprise applications, Microsoft services, and third-party platforms.
• Participate in solution architecture, design reviews, testing, deployment, and production support activities.
• Troubleshoot integration, performance, scalability, and security-related issues.
• Mentor junior developers and establish development standards and best practices.

Skills

Microsoft Dynamics 365

Power Platform

Dataverse

PCF (Power Apps Component Framework)

C#/.NET

Power Automate

System Integration

Azure

REST APIs

Mentoring

Tools

Power Apps

Dataverse

Power Automate

Dynamics 365 Sales

Azure services

Job description

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

We are looking for an experienced Microsoft Dynamics 365 Sales Technical Consultant / Developer with deep expertise in Dynamics 365 Sales, Sales Insights, Copilot for Sales, Power Platform, Dataverse, and Power Apps Component Framework (PCF). The ideal candidate will be responsible for designing, developing, customizing, and integrating enterprise-grade CRM solutions that enhance sales productivity, customer engagement, and business process automation.

• Location: All Persistent Locations
• Experience: 8 to 12 Years
• Job Type: Full Time Employment

What You'll Do:

• Design, configure, customize, and enhance Microsoft Dynamics 365 Sales solutions.
• Implement and support Lead, Opportunity, Account, Contact, Activity, and Sales Process Management capabilities.
• Configure entities, Dataverse tables, forms, views, dashboards, business rules, security roles, and relationships.
• Develop and customize Model-Driven Applications using Microsoft Power Platform.
• Implement workflow automation using Power Automate and Dataverse.
• Configure and optimize Business Process Flows and sales automation capabilities.
• Troubleshoot Dynamics 365 Sales configuration, customization, integration, and performance issues.
• Configure and support Dynamics 365 Sales Insights capabilities.
• Implement Sales Assistant, Auto Capture, Email Engagement, and Conversation Intelligence features.
• Enable business users to leverage AI-powered sales recommendations and productivity enhancements.
• Implement and support Copilot for Sales capabilities integrated with Dynamics 365 and Microsoft 365.
• Configure opportunity summaries, lead insights, account intelligence, seller productivity experiences, and AI-powered recommendations.
• Support CRM data exposure and security controls within Copilot experiences.
• Design and develop solutions using Power Apps, Dataverse, and Power Automate.
• Develop plugins, custom APIs, actions, workflows, and server-side extensions using C# and .NET.
• Integrate Dynamics 365 Sales with enterprise applications, Microsoft services, and third-party platforms.
• Participate in solution architecture, design reviews, testing, deployment, and production support activities.
• Troubleshoot integration, performance, scalability, and security-related issues.
• Mentor junior developers and establish development standards and best practices.

Expertise You'll Bring:

• 8-12 years of CRM and enterprise application development experience.
• Strong hands-on experience with Microsoft Dynamics 365 Sales implementations.
• Expertise across Leads, Opportunities, Accounts, Contacts, Activities, and Sales Processes.
• Experience configuring forms, views, dashboards, business process flows, workflows, and security models.
• Strong understanding of Dataverse architecture and CRM customization techniques.
• Experience implementing and configuring Sales Insights capabilities.
• Knowledge of Sales Assistant, Auto Capture, Email Engagement, Relationship Analytics, and Conversation Intelligence.
• Understanding of security, licensing, privacy, and data governance considerations within Sales Insights.
• Ability to translate sales analytics into business value and productivity improvements.
• Hands-on experience implementing and supporting Copilot for Sales solutions.
• Experience integrating Dynamics 365 Sales with Microsoft 365 applications.
• Knowledge of opportunity summaries, lead intelligence, account insights, record updates, and seller productivity scenarios.
• Understanding of AI governance, security, access controls, and responsible AI implementation practices.
• Strong experience building solutions using Power Apps, Dataverse, and Power Automate.
• Expertise in Dataverse entities, tables, relationships, business rules, security models, and automation frameworks.
• Experience developing enterprise-grade Power Automate workflows and integrations.
• Strong understanding of Power Platform governance and ALM processes.
• Experience integrating PCF controls with Dataverse and Dynamics 365 applications.
• Expertise in optimizing component performance, usability, and maintainability.
• Strong knowledge of Plugins, Custom APIs, Actions, and Dataverse APIs.
• Experience designing and implementing enterprise integrations.
• Familiarity with REST APIs, Azure services, and Microsoft cloud technologies.
• Strong troubleshooting and performance optimization skills.
• Experience participating in architecture and design discussions.
• Ability to work directly with business stakeholders and translate requirements into technical solutions.
• Strong mentoring, stakeholder management, and communication abilities.
• Experience delivering scalable and enterprise-grade CRM solutions.
• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."