Senior Servicenow Developer - ITSM

Cloudxtreme; Kolkata District, Pune District, Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Cloudxtreme in India seeks a seasoned ServiceNow professional to design, configure, and optimize ITSM modules including Incident, Problem, Change, and CMDB. You will implement workflows with Flow Designer and write client scripts and UI policies.

The role emphasizes REST/SOAP integrations, MID-server setups, and ongoing platform upgrades, with a focus on translating business needs into technical specifications and user stories.

Qualifications

• 38 years of hands-on experience in ServiceNow development and administration.
• Experience in ITSM suite.

Responsibilities

• Design, configure, and customize core ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB).
• Build and manage complex workflows using Flow Designer and Business Rules.
• Write clean, maintainable code using JavaScript and Glide APIs for Client Scripts, UI Policies, UI Actions, and Script Includes.
• Implement and maintain integrations with external systems using REST/SOAP APIs, IntegrationHub, and MID Servers.
• Support platform upgrades, patching, and cloning across sub-production and production environments.
• Collaborate with stakeholders to translate business needs into technical specifications and user stories.

Skills

ServiceNow development

ITSM administration

JavaScript

Tools

Flow Designer

IntegrationHub

MID Server

REST/SOAP APIs

Job description

Key Responsibilities:

Platform Development: Design, configure, and customize core ITSM modules, including Incident, Problem, Change, Request, Knowledge Management, and CMDB.
Workflow Automation: Build and manage complex workflows using Flow Designer, and Business Rules.
Custom Scripting: Write clean, maintainable code using JavaScript and Glide APIs for Client Scripts, UI Policies, UI Actions, and Script Includes.
System Integrations: Implement and maintain integrations with external systems using REST/SOAP APIs, IntegrationHub, and MID Servers.
Maintenance & Upgrades: Support platform upgrades, patching, and cloning across sub-production and production environments.
Requirement Analysis: Collaborate with stakeholders to translate business needs into technical specifications and user stories.

Required Skills & Qualifications:

Experience: 38 years of hands-on experience in ServiceNow development and administration, specifically within the ITSM suite.

Preferred Certifications

CSA: Certified System Administrator (Mandatory).
CAD: Certified Application Developer.
CIS-ITSM: Certified Implementation Specialist - IT Service Management.