Servicenow Developer acce

Cloudxtreme; Pune District, Chennai District, Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Cloudxtreme is seeking an experienced ServiceNow ITSM Administrator/Developer to join our Pune-based team. The role focuses on administering ITSM modules, building workflows, and implementing integrations to optimize incident and service management processes.

The ideal candidate will have 3+ years hands-on experience, strong scripting skills, and familiarity with reporting tools. ITIL/CSA certifications are preferred and a passion for process improvements is essential.

Qualifications

• Hands-on ServiceNow ITSM admin & development experience.
• Knowledge of Incident, Problem, Change & Request Management.
• Scripting in JavaScript, Glide API, client/server scripting.
• Experience with workflows, catalog development & integrations.
• Understanding ITIL processes and service operations.
• Experience with Scoped Applications and Update Sets.
• REST/SOAP integrations & automation tools.
• Power BI/Tableau reporting knowledge is a plus.
• PowerShell or Python basics are advantageous.
• ServiceNow CSA and ITIL Foundation certifications preferred.
• 15 years of full-time education required.

Responsibilities

• Provide L1/L2 support for ServiceNow incidents, requests, and platform issues.
• Administer and maintain ServiceNow ITSM modules (Incident, Problem, Change, Request).
• Manage users, groups, roles, and access controls in ServiceNow.
• Monitor instance health, performance, and usage.
• Design and develop workflows, business rules, client scripts, and UI policies.
• Create and maintain catalog items, notifications, and automation scripts.
• Build integrations using REST/SOAP APIs and MID Server.
• Develop reports, dashboards, and performance analytics.
• Support ITSM process improvements and platform enhancements.
• Maintain technical and process documentation.
• Participate in Agile ceremonies, sprint planning, and release activities.
• Collaborate with infrastructure and cross-functional teams.

Skills

ServiceNow ITSM administration

JavaScript / Glide API

Workflow development

REST/SOAP integration

Reporting tools (Power BI/Tableau)

PowerShell / Python basics

ITIL knowledge

CSA certification

Education

15 years full-time education

Tools

Power BI

Tableau

Job description

Role & Responsibilities:

• Provide L1/L2 support for ServiceNow incidents, requests, and platform issues
  
• Administer and maintain ServiceNow ITSM modules (Incident, Problem, Change, Request)
  
• Manage users, groups, roles, and access controls in ServiceNow
  
• Monitor instance health, performance, and usage
  
• Design and develop workflows, business rules, client scripts, and UI policies
  
• Create and maintain catalog items, notifications, and automation scripts
  
• Build integrations using REST/SOAP APIs and MID Server
  
• Develop reports, dashboards, and performance analytics
  
• Support ITSM process improvements and platform enhancements
  
• Maintain technical and process documentation
  
• Participate in Agile ceremonies, sprint planning, and release activities
  
• Collaborate with infrastructure and cross-functional teams
  

Preferred Candidate Profile:

• Minimum 3+ years of hands-on ServiceNow ITSM administration & development experience
  
• Strong knowledge of Incident, Change, Problem, and Request Management modules
  
• Good scripting skills in JavaScript, Glide API, client/server scripting
  
• Experience with workflows, catalog development, and integrations
  
• Understanding of ITIL processes and service operations
  
• Experience with Scoped Applications and Update Sets
  
• Exposure to REST/SOAP integrations and automation tools
  
• Knowledge of reporting tools like Power BI or Tableau is a plus
  
• Basic knowledge of PowerShell or Python is an added advantage
  
• ServiceNow CSA and ITIL Foundation certifications preferred
  
• 15 years full-time education required