Senior ServiceNow CMDB Administrator

AlgoLeap Technologies Pvt Ltd.; Hyderabad; Hybrid; INR 1,800,000 - 3,600,000; Full time

Job summary

AlgoLeap Technologies Pvt Ltd. in Hyderabad seeks a Senior ServiceNow CMDB Administrator to lead CMDB strategy, governance and operations. You will ensure data quality, implement CSDM, and manage Discovery and Service Mapping to support ITSM/ITOM processes.

The role collaborates with IT Operations, Infrastructure, Cloud and Application teams to maintain accurate configuration data and robust dashboards for governance and compliance.

Qualifications

• 8-10 years of IT experience with ServiceNow administration.
• Extensive hands-on CMDB Administration experience.
• Strong knowledge of CSDM and CMDB architecture.
• Hands-on Discovery and Service Mapping experience.
• CMDB governance, lifecycle management, and data quality focus.
• Experience integrating CMDB with on-premises and cloud platforms.

Responsibilities

• Own and manage the ServiceNow CMDB ecosystem with data integrity and compliance.
• Lead CMDB governance initiatives, policies, audit controls and best practices.
• Design and maintain the CSDM framework across environments.
• Configure and manage Discovery and Service Mapping for accurate CI relationships.
• Drive CMDB health improvements and remediation of data issues.
• Define and monitor CMDB health metrics, dashboards and reports.
• Implement integrations between CMDB and infrastructure/cloud platforms.
• Collaborate with IT operations, security, and application teams.
• Document CMDB processes, standards and technical designs.
• Conduct stakeholder workshops and provide maturity recommendations.

Skills

ServiceNow CMDB

CSDM

Discovery

Service Mapping

CMDB Governance

Data Quality

ITIL alignment

Stakeholder mgmt

Tools

ServiceNow

Discovery

Service Mapping

Job description

JOB Summary
We are seeking an experienced

JOB Summary
We are seeking an experienced Senior ServiceNow CMDB Administrator to lead and manage the organization's Configuration Management Database (CMDB) strategy, governance, and operational excellence. The ideal candidate will possess deep expertise in ServiceNow CMDB, Common Service Data Model (CSDM), Discovery, and Service Mapping, with a strong focus on CMDB health, data quality, governance, and integrations across infrastructure and cloud platforms.

This role will work closely with IT Operations, Service Management, Infrastructure, Cloud, and Application teams to ensure accurate and reliable configuration data that supports critical ITSM and ITOM processes.

Key Responsibilities

• Own and manage the ServiceNow CMDB ecosystem, ensuring data integrity, accuracy, and compliance with organizational standards.
• Lead CMDB governance initiatives, including policies, procedures, audit controls, and best practices.
• Design, implement, and maintain the Common Service Data Model (CSDM) framework.
• Configure and manage ServiceNow Discovery and Service Mapping solutions to ensure accurate CI identification and relationship mapping.
• Drive CMDB health improvement initiatives, including remediation of duplicate, stale, incomplete, or non-compliant Configuration Items (CIs).
• Define and monitor CMDB health metrics, dashboards, and reporting mechanisms.
• Implement and manage integrations between CMDB and infrastructure/cloud platforms.
• Collaborate with infrastructure, application, security, and operations teams to ensure configuration data accuracy and completeness.
• Support ITSM and ITOM initiatives by providing robust CMDB data architectures and dependency mappings.
• Document CMDB processes, standards, operational procedures, and technical designs.
• Conduct stakeholder workshops and provide recommendations on CMDB maturity improvements and optimization opportunities.
• Troubleshoot CMDB, Discovery, and Service Mapping issues and implement sustainable solutions.

Required Skills & Experience

• 8-10 years of overall IT experience with strong ServiceNow administration expertise.
• Extensive hands-on experience in ServiceNow CMDB Administration.
• Strong knowledge of Common Service Data Model (CSDM) and CMDB architecture.
• Hands-on experience with ServiceNow Discovery and Service Mapping.
• Expertise in CMDB governance, lifecycle management, and operational best practices.
• Strong experience in CMDB health analysis, remediation, and data quality improvement initiatives.
• Experience integrating CMDB with on-premises infrastructure, cloud environments, monitoring tools, and third-party data sources.
• Understanding of Configuration Management processes aligned to ITIL practices.
• Experience developing dashboards, audits, and compliance reports related to CMDB health.

Technical Skills

• 8-10 years of overall IT experience with strong ServiceNow administration expertise.
• Extensive hands-on experience in ServiceNow CMDB Administration.
• Strong knowledge of Common Service Data Model (CSDM) and CMDB architecture.
• Hands-on experience with ServiceNow Discovery and Service Mapping.
• Expertise in CMDB governance, lifecycle management, and operational best practices.

Preferred Skills

• Hands-on experience with ServiceNow IT Operations Management (ITOM) implementations.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Knowledge of infrastructure technologies including servers, networks, databases, virtualization, and storage platforms.
• Familiarity with ServiceNow development concepts, integrations, APIs, and automation capabilities.

Soft Skills

• Excellent stakeholder management and communication skills.
• Strong documentation and presentation capabilities.
• Ability to work independently in a fast-paced and geographically distributed environment.
• Strong analytical and problem-solving skills.
• Proven ability to collaborate effectively with business and technical teams.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) - Discovery and/or ITOM
• ITIL Foundation Certification
• Relevant ServiceNow CMDB/CSDM certifications preferred

Key Selection Criteria

• Deep expertise in ServiceNow CMDB and CSDM.
• Strong Discovery and Service Mapping implementation experience.
• Proven experience driving CMDB governance and health improvement programs.
• Experience with cloud and infrastructure integrations.
• ITOM implementation experience will be a significant advantage.

Location Preference: Hyderabad (Remote/Hybrid working model acceptable)
Experience Range: 8-10 Years