Servicenow CMDB Developer

Royal Cyber; Chennai District, Bengaluru; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Royal Cyber is seeking a ServiceNow CMDB Developer to design, implement, and govern CMDB solutions aligned with CSDM. You will configure Discovery, Service Mapping, and IRE, while integrating REST/SOAP APIs and building workflows with Flow Designer and Integration Hub.

Ideal candidate has strong JavaScript skills, solid ServiceNow development experience, and hands-on ITOM/ITSM knowledge. Remote work capability and Agile/Scrum experience are valued. Immediate joining is preferred.

Qualifications

• 710 years of overall IT experience with 4+ years of ServiceNow development experience.

Responsibilities

• Design, develop, and maintain the ServiceNow CMDB in alignment with CSDM best practices.
• Configure and manage Discovery, Service Mapping, MID Servers, and IRE.
• Develop and customize ServiceNow applications using Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, and Integration Hub.
• Implement CMDB governance processes, data certification, reconciliation rules, and data quality improvements.
• Configure and maintain CI classes, CI relationships, identification rules, and reconciliation definitions.
• Develop and support REST/SOAP integrations with enterprise applications.
• Work with infrastructure, application, and operations teams to ensure accurate CMDB population.
• Develop Service Catalog items, workflows, Flow Designer automations, and approval processes.
• Monitor CMDB Health Dashboards and drive corrective actions for completeness and compliance.
• Support platform upgrades, deployments, production issues, and release management.
• Prepare technical docs, solution designs, and knowledge transfer materials.
• Collaborate with cross-functional teams in an Agile/Scrum environment.

Skills

JavaScript

ServiceNow development

ITOM/ITSM

Analytical thinking

Communication skills

Stakeholder management

Agile/Scrum

Tools

ServiceNow CMDB

Discovery

Service Mapping

IDENTIFICATION & RECONCILIATION ENGINE

MID Server

Flow Designer

Integration Hub

REST/SOAP APIs

Business Rules

Client Scripts

Script Includes

UI Policies

UI Actions

Performance Analytics

Job description

Dear Candidate,

We have Job opening for Servicenow CMDB Developer, please find the detailed description below

Company Details :

Royal Cyber is a trusted global IT consulting & digital transformation partner, empowering enterprises for over two decades to evolve with agility, security, and innovation. Founded in 2002, Royal Cyber has built a strong legacy of helping organizations modernize legacy systems, embrace cloud-native technologies, and adopt AI-driven solutions. With 20+ years of delivering business-critical digital projects, we serve clients across USA, Canada, UK, UAE, KSA, India, Australia, and more with innovation hubs and delivery centers strategically located to support 24/7 operations. Global Presence: Headquartered in Naperville, IL (USA) Operations in 15+ countries 1,000+ certified consultants 1,000+ successful global deployments Fortune 500 client base across retail, banking, insurance, manufacturing, healthcare, and public sector What We Specialize In: Cloud Transformation & DevOps (Azure, GCP, AWS) Generative & Agentic AI (Enterprise-grade use cases powered by LLMs) Digital Commerce & CX Platforms (Salesforce, SAP Commerce, Adobe, Magento, Creatio, HubSpot, Commerce tools) Enterprise Integration & API Management (MuleSoft, Boomi, IBM) Hyper automation & Low Code Enablement (UiPath, Appian, Power Platform) Data Governance, Privacy & Security (Microsoft Purview, Zero Trust) Legacy Modernization & Mainframe Refactoring (COBOL to Java, Monolith to Microservices)Royal Cyber is on a journey to become the worlds most agile modernization partner blending innovation, strategy, and delivery excellence to accelerate enterprise evolution.

Key Responsibilities

Design, develop, and maintain the ServiceNow CMDB in alignment with CSDM (Common Service Data Model) best practices. Configure and manage Discovery, Service Mapping, MID Servers, and Identification & Reconciliation Engine (IRE). Develop and customize ServiceNow applications using Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, and Integration Hub. Implement CMDB governance processes, data certification, reconciliation rules, and data quality improvements. Configure and maintain CI classes, CI relationships, identification rules, and reconciliation definitions. Develop and support REST/SOAP integrations with enterprise applications. Work closely with infrastructure, application, and operations teams to ensure accurate CMDB population. Develop Service Catalog items, workflows, Flow Designer automations, and approval processes as required. Monitor CMDB Health Dashboards and implement corrective actions to improve completeness, correctness, and compliance. Support platform upgrades, deployments, production issues, and release management activities. Prepare technical documentation, solution designs, and knowledge transfer documents. Collaborate with cross-functional teams in an Agile/Scrum environment.

Required Technical Skills 710 years of overall IT experience with 4+ years of ServiceNow development experience. Strong hands-on experience with: ServiceNow CMDB CSDM Discovery Service Mapping Identification & Reconciliation Engine (IRE) MID Server Strong knowledge of ITOM, ITSM, and Configuration Management processes. Experience with: Business Rules Client Scripts Script Includes UI Policies UI Actions Flow Designer Integration Hub Service Catalog REST/SOAP APIs Strong JavaScript development skills. Experience with Service Portal and Performance Analytics is a plus. Familiarity with HAM/SAM modules is an added advantage. Knowledge of platform upgrades, update sets, and instance management. Required Certifications ServiceNow Certified System Administrator (CSA) Mandatory ServiceNow Certified Application Developer (CAD) Preferred ServiceNow Certified Implementation Specialist Discovery (Preferred) ITIL Foundation Certification Preferred Required Skills Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Ability to work independently in a remote environment. Experience working in Agile/Scrum teams. Strong stakeholder management and collaboration skills. Preferred Experience Experience implementing enterprise CMDB governance programs. Hands-on experience with cloud discovery (AWS/Azure/GCP). Experience integrating ServiceNow with monitoring tools, asset management platforms, or enterprise applications.

PS: Need someone who can join ASAP