Senior Service Manager - CNC / VMC

Othello Developers

Pune District, Ahmedabad District, Chennai District

On-site

INR 600,000 - 900,000

Full time

14 days+

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Job summary

Othello Developers in Pune, Maharashtra, seeks a lead CNC/VMC service engineer to oversee field operations, install and commission machines, and manage maintenance programs.

You will mentor engineers, handle complex breakdowns, coordinate with production and sales teams, analyze root causes, and drive improvements while ensuring safety and quality across services.

This role focuses on maximizing machine uptime and customer satisfaction through proactive service management.

Qualifications

Must lead and manage service operations across territories.
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Responsibilities

Lead and manage service operations for CNC/VMC machines.
Oversee machine installation, commissioning, troubleshooting, maintenance, and repair activities.
Manage preventive and corrective maintenance programs to maximize machine uptime.
Lead and mentor service engineers and technicians across assigned territories.
Handle critical breakdowns and provide technical guidance for complex machine issues.
Coordinate with customers regarding service requests, technical complaints, and maintenance requirements.
Analyze recurring machine problems and implement root-cause and corrective actions.
Coordinate with Production, Engineering, Spares, Sales, and Technical teams for service resolution.
Monitor service response time, first-time fix rate, machine downtime, and customer satisfaction.
Manage spare-parts requirements, service tools, and inventory planning.
Review service reports, maintenance records, warranty claims, and customer complaints.
Support AMC/CMC renewals, service contracts, and revenue-generating after-sales activities.
Ensure adherence to safety standards, service procedures, and quality requirements.
Provide technical feedback to the engineering/product teams for machine improvement.
Prepare service MIS, performance reports, and management dashboards.

Skills

Lead service operations

Machine installation & commissioning

Troubleshooting

Preventive maintenance

Team leadership & mentoring

Emergency breakdown handling

Root cause analysis

Customer communication

Spare parts management

Tools

CNC Controls Fanuc

CNC Controls Siemens

CNC Controls Mitsubishi

Servo & spindle systems

PLC & Electrical troubleshooting

Hydraulic & Pneumatic systems

Machine geometry & alignment

AMC / CMC management

Job description

Key Responsibilities:

Lead and manage service operations for CNC/VMC machines.
Oversee machine installation, commissioning, troubleshooting, maintenance, and repair activities.
Manage preventive and corrective maintenance programs to maximize machine uptime.
Lead and mentor service engineers and technicians across assigned territories.
Handle critical breakdowns and provide technical guidance for complex machine issues.
Coordinate with customers regarding service requests, technical complaints, and maintenance requirements.
Analyze recurring machine problems and implement root-cause and corrective actions.
Coordinate with Production, Engineering, Spares, Sales, and Technical teams for service resolution.
Monitor service response time, first-time fix rate, machine downtime, and customer satisfaction.
Manage spare-parts requirements, service tools, and inventory planning.
Review service reports, maintenance records, warranty claims, and customer complaints.
Support AMC/CMC renewals, service contracts, and revenue-generating after-sales activities.
Ensure adherence to safety standards, service procedures, and quality requirements.
Provide technical feedback to the engineering/product teams for machine improvement.
Prepare service MIS, performance reports, and management dashboards.

Key Technical Skills: