Senior Sales Coordinator

Eapro Global Limited; Haridwar; On-site; INR 300,000 - 600,000; Full time

Job summary

Eapro Global Limited is seeking a proactive Sales Coordinator in Roorkee to support the sales team with order processing, customer communication, and cross-functional coordination. You will manage sales documentation, prepare reports, and ensure timely execution of customer requirements to boost efficiency and satisfaction.

Candidates should hold a Bachelor's degree and have 3–5 years of experience in sales coordination or related fields, with strong MS Office and ERP/CRM skills to drive

Qualifications

• Bachelor's degree in Business Administration, Commerce, Marketing, or related discipline.
• 3–5 years of experience in Sales Coordination or related roles.
• Strong knowledge of sales processes and order management.
• Proficiency in MS Office and ERP/CRM systems.

Responsibilities

• Coordinate day-to-day sales operations and provide administrative support to the sales team.
• Process customer enquiries, quotations, sales orders, and purchase orders with accuracy and within defined timelines.
• Coordinate with Production, Planning, Logistics, Finance, and Service teams to ensure timely order execution and dispatch.
• Maintain and update customer records, sales databases, and CRM systems.
• Track order status and proactively communicate updates to customers and the sales team.
• Prepare sales reports, MIS, forecasts, pending order reports, and performance dashboards for management review.
• Assist in preparing tender documents, commercial proposals, and customer presentations.
• Monitor order fulfilment, dispatch schedules, and payment status, and coordinate with customers for smooth order closure.
• Support the sales team in organizing meetings, product launches, exhibitions, dealer meets, and promotional activities.
• Ensure proper documentation, filing, and compliance with company policies and sales processes.
• Handle customer queries and coordinate with internal departments to ensure prompt resolution.

Skills

Sales process knowledge

Order management

Customer coordination

Education

Bachelor's degree in Business Administration/Commerce/Marketing

Tools

MS Office

ERP/CRM systems

Job description

The Sales Coordinator plays a critical role in supporting the sales team by ensuring seamless coordination of sales operations, order processing, customer communication, and interdepartmental collaboration. The incumbent will be responsible for managing sales documentation, preparing reports, coordinating with internal stakeholders, and ensuring timely execution of customer requirements to enhance operational efficiency and customer satisfaction.

Location: Roorkee

Key Responsibilities

• Coordinate day-to-day sales operations and provide administrative support to the sales team.
• Process customer enquiries, quotations, sales orders, and purchase orders with accuracy and within defined timelines.
• Coordinate with Production, Planning, Logistics, Finance, and Service teams to ensure timely order execution and dispatch.
• Maintain and update customer records, sales databases, and CRM systems.
• Track order status and proactively communicate updates to customers and the sales team.
• Prepare sales reports, MIS, forecasts, pending order reports, and performance dashboards for management review.
• Assist in preparing tender documents, commercial proposals, and customer presentations.
• Monitor order fulfilment, dispatch schedules, and payment status, and coordinate with customers for smooth order closure.
• Support the sales team in organizing meetings, product launches, exhibitions, dealer meets, and promotional activities.
• Ensure proper documentation, filing, and compliance with company policies and sales processes.
• Handle customer queries and coordinate with internal departments to ensure prompt resolution.

Desired Candidate Profile

• Bachelor's degree in Business Administration, Commerce, Marketing, or a related discipline.
• 35 years of experience in Sales Coordination, Sales Support, Commercial Operations, or Customer Service within the Manufacturing, Electrical, Solar, Power Backup, or Industrial sectors.
• Strong knowledge of sales processes, order management, and customer coordination.
• Proficiency in MS Office (Excel, Word, PowerPoint) and ERP/CRM systems.