Walk-in | Sales Coordinator

Nasik Metaldust; Nashik District; On-site; INR 400,000 - 700,000; Full time

Job summary

Nasik Metaldust in Nashik district is seeking a capable Sales Coordinator to support the sales team with quotations, proposals, orders, and commercial documentation. You will receive, process, and monitor customer orders, coordinate with customers and internal departments on status, production schedules, dispatches, and deliveries.

The ideal candidate has a bachelor’s degree in Commerce or related field, 2+ years in sales coordination or order management, and experience in manufacturing or

Qualifications

• Bachelors degree in Commerce, Business Administration, Marketing, or a related field.
• MBA/PGDM in Marketing, Sales, or Business Management will be an added advantage.
• 2+ years of experience in Sales Coordination, Sales Support, Customer Service, or Order Management.
• Experience in manufacturing, engineering, metal, foundry, automotive components, or industrial products is preferred.
• Working knowledge of ERP/CRM systems, MS Excel, and MS Office.

Responsibilities

• Support the sales team in preparing quotations, proposals, tenders, and commercial documentation.
• Receive, process, and monitor customer orders accurately and ensure timely execution.
• Coordinate with customers and internal departments regarding order status, production schedules, dispatch, and deliveries.
• Provide timely updates to customers and management on pending and ongoing orders.
• Handle customer inquiries, complaints, service requests, and order-related issues professionally.
• Maintain strong relationships with existing customers and ensure a high level of customer satisfaction.
• Follow up on enquiries, quotations, pending orders, deliveries, and customer requirements.
• Prepare and maintain sales orders, invoices, customer records, and related documentation.
• Coordinate with Accounts for payment follow-ups, outstanding balances, and collection status.
• Prepare daily, weekly, and monthly sales MIS reports, order status reports, and sales performance reports.
• Maintain accurate customer databases and sales records using ERP/CRM systems.
• Coordinate with Production Planning and Stores to ensure material availability and timely order fulfilment.
• Work closely with Dispatch and Logistics teams to ensure deliveries are completed as per customer commitments.
• Identify and promptly resolve order processing, delivery, documentation, and customer coordination issues.
• Support the sales team in achieving business targets through effective follow-up and coordination.

Skills

Sales coordination

CRM

Order processing

Customer communication

ERP/CRM software

MS Excel

Interdepartment coordination

Problem solving

Time management

Education

Bachelor's degree in Commerce/Business/Marketing

MBA/PGDM in Marketing/Sales/Business Management

Tools

ERP/CRM software

MS Excel

MS Office

Job description

Key Responsibilities

• Support the sales team in preparing quotations, proposals, tenders, and commercial documentation.
• Receive, process, and monitor customer orders accurately and ensure timely execution.
• Coordinate with customers and internal departments regarding order status, production schedules, dispatch, and deliveries.
• Provide timely updates to customers and management on pending and ongoing orders.
• Handle customer inquiries, complaints, service requests, and order-related issues professionally.
• Maintain strong relationships with existing customers and ensure a high level of customer satisfaction.
• Follow up on enquiries, quotations, pending orders, deliveries, and customer requirements.
• Prepare and maintain sales orders, invoices, customer records, and related documentation.
• Coordinate with Accounts for payment follow-ups, outstanding balances, and collection status.
• Prepare daily, weekly, and monthly sales MIS reports, order status reports, and sales performance reports.
• Maintain accurate customer databases and sales records using ERP/CRM systems.
• Coordinate with Production Planning and Stores to ensure material availability and timely order fulfilment.
• Work closely with Dispatch and Logistics teams to ensure deliveries are completed as per customer commitments.
• Identify and promptly resolve order processing, delivery, documentation, and customer coordination issues.
• Support the sales team in achieving business targets through effective follow-up and coordination.

Qualification & Experience

• Bachelors degree in Commerce, Business Administration, Marketing, or a related field.
• MBA/PGDM in Marketing, Sales, or Business Management will be an added advantage.
• 2 years+ of experience in Sales Coordination, Sales Support, Customer Service, or Order Management.
• Experience in manufacturing, engineering, metal, foundry, automotive components, or industrial products is preferred.
• Working knowledge of ERP/CRM systems, MS Excel, and MS Office.

Key Skills

• Sales & Order Coordination
• Customer Relationship Management
• Order Processing & Tracking
• Customer Communication & Follow-up
• ERP/CRM Software
• MS Excel & MS Office
• Internal Department Coordination
• Problem Solving & Time Management
• Strong Communication & Interpersonal Skills

Key Performance Indicators (KPIs)

• On-time order fulfilment and delivery coordination.
• Reduction in order processing and documentation errors.
• Effectiveness of enquiry and quotation follow-ups.
• Accuracy and timeliness of sales MIS.
• Payment and collection follow-up effectiveness.

Reporting & Coordination

Reports To: Sales Manager / Head of Sales

Coordinates With: Customers, Sales, Production, Planning, Stores, Dispatch, Accounts, Logistics, and Marketing teams.

Compensation

Competitive salary and benefits based on qualifications, relevant experience, and company standards.