Senior SaaS Renewals Manager - India

Oracle; Delhi; On-site; INR 2,400,000 - 4,800,000; Full time

Job summary

Oracle in Delhi seeks a Senior Renewals Manager to own renewal contracts within a high-value portfolio. You will collaborate with Sales, CSS, and leadership to secure renewals, minimize attrition, and explore growth through upsells and add-ons.

You will lead renewal negotiations, manage cross-functional teams, and deliver accurate renewal forecasts to protect revenue and maximize value for Oracle and its customers.

Qualifications

• Proven success in Sales, Operations, or Account Management with a focus on negotiating contracts.
• Exceptional negotiation and objection-handling skills for CXO-level renewals.
• Strong customer engagement and relationship-building capabilities.

Responsibilities

• Develop and implement win/win negotiation strategies for medium and large account renewals to increase value and trust.
• Partner with Sales to understand renewal strategy for each customer using data-driven decisions.
• Own, drive, and lead the renewals process with the account team.
• Achieve financial targets by minimizing attrition and boosting revenue via add-ons, upsells, and cross-sells.
• Collaborate with Competitive Intelligence, Pricing, Product Management, CSS, and others to craft win renewal strategies.
• Provide executive insight into renewals and maintain a rolling 120-day forecast; communicate risks and drive resolutions.

Skills

Negotiation

CXO-level negotiation

Customer engagement

Process management

Financial acumen

Tools

ERP systems

CRM software

Job description

The Senior Renewals Manager is responsible for owning and completing a portfolio of high-value and strategic renewal contracts in an assigned territory. You will partner closely with internal team members such as Sales, Regional Leaders, and Customer Success Services (CSS) organizations to secure every renewal. Responsibilities include minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities, and passing their findings and insights back to the business. Senior Renewals Managers are responsible for ensuring that their customers are set up for success while maximizing the financial results for Oracle.

Responsibilities:

Develop and implement win/win negotiation strategies for medium and large account contract renewals that increase contract value while protecting and improving customer trust. Partner with Sales reps to fully understand and develop a clear renewal strategy for each customer based on data-driven decisions Improve account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal. Own, drive, and lead the renewals process in collaboration with the account team Achieves financial and strategic targets for minimizing attrition, positioning favourable terms and boosting incremental revenue via up-sells, cross-sells, and add-ons Collaborate with internal resources (Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, etc.) to develop comprehensive 'win' strategies for renewals. Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to timely closure. Provide executive management with complete insight into renewals and solicit executive involvement as the need arises. Accurately maintain/update a rolling 120-day forecast of renewals in your territory and ensure any uncovered risk is communicated to develop resolution strategies. Follow and adhere to standard methodologies for all internal processes including, but not limited to, Opportunity Management, Data Quality, and accuracy, Quotations, Orders and Forecasting Embrace new initiatives and programs proactively and act as a subject matter expert and mentor to other members of the extended team. Engage in strategic account planning with key collaborators at VP levels to ensure accountability across teams. Acts as a Renewals brand ambassador.

Required Skills/Experience:

Shown success in a Sales, Operations, or Account Management capacity with a strong focus on negotiating contracts. Outstanding negotiation and objection-handling skills that allow for value-based contract negotiations at the CXO level. Exceptional Customer engagement skills Strong process management, financial savvy, and adherence to policy Ability to react and adapt to potential rapid shifts in priorities and organizational policies.

Desired Skills/Experience:

Knowledge of Oracle product and platform features, capabilities, and best use Experience negotiating sophisticated multi-year service contracts. Experience with an enterprise ERP and HCM Ability to manage transactions through different stages. Willingness and the desire to tackle additional tasks or pilot projects that are helpful to the department or the organization. Data-driven and objective - you trust analytics and data science to guide decisions. .