Java Customer Success Specialist (NA region)

Oracle; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Oracle Java SE is seeking a Customer Success / Renewals Specialist to manage renewals for Java SE Subscription in the North America SMB market. You will own end-to-end renewal lifecycle and engage customers via email and phone to secure timely renewals.

This high-volume, customer-facing role requires strong renewal, account management, negotiation, forecasting, and stakeholder management skills, and collaboration with Sales, Operations, and Finance.

Qualifications

• 5-8 years of relevant professional experience.
• Experience renewing US/NA market or other international markets.
• Experience with software subscriptions, licenses, maintenance, SaaS or recurring revenue models.

Responsibilities

• Own end-to-end renewal lifecycle for Java SE Subscription customers in North America.
• Proactively engage customers via email/phone for upcoming renewals.
• Build relationships and serve as primary renewal contact with customers and partners.
• Understand customer requirements, address commercial concerns, and guide renewal process.

Skills

Customer success

Renewals

Account management

Negotiation

Forecasting

CRM systems

High-volume transactions

US shift readiness

Tools

CRM software

Job description

Location: Noida

Work Timings: US Shift

Function: Java Sales / Customer Success / Renewals

About the Role

Oracle Java SE is one of the most widely used platforms for enterprise applications and mission-critical workloads. Oracle Java SE Subscription provides organizations with access to Java SE updates, support, and management capabilities required to run Java applications securely and reliably.

We are looking for an experienced Customer Success / Renewals Specialist to support Oracle's Java SE Subscription business for the North America SMB market.

In this role, you will manage a portfolio of existing customers and drive the timely renewal of Java SE Subscription contracts. You will act as a key point of contact for customers throughout the renewal lifecycle, proactively engaging them on upcoming renewals, pricing, contracts, quotations, and commercial requirements.

This is a high-volume, customer-facing role requiring strong renewal management, account management, negotiation, forecasting, and stakeholder management skills. You will work closely with Java Sales, Channel Support, Operations, and other cross-functional teams to maximize renewal rates, protect recurring revenue, and deliver an excellent customer experience.

What You Will Do

• Own and manage the end-to-end renewal lifecycle for an assigned portfolio of Java SE Subscription customers in the North America market.
• Proactively engage customers through email and phone regarding upcoming subscription renewals.
• Build strong relationships with existing customers and partners and serve as their primary point of contact for renewal-related discussions.
• Understand customer requirements, address commercial concerns, and guide customers through the renewal process.
• Negotiate renewal terms and work toward timely closure while maintaining a positive customer experience.
• Manage a high volume of renewal transactions and follow-ups while ensuring accuracy and adherence to defined timelines.
• Create and maintain opportunities, budgetary quotes, renewal quotes, and associated commercial documentation for direct transactions.
• Coordinate with internal teams to support the processing and booking of direct renewal transactions.
• Partner with the Java Sales Channel Support team to facilitate indirect or partner-led transactions.
• Maintain accurate customer, opportunity, activity, and forecast information in CRM systems.
• Provide regular renewal forecasts, pipeline updates, and deal status to Java Sales management.
• Achieve or exceed assigned quarterly renewal and sales targets.
• Identify opportunities for co-termination, reinstatement, and renewal optimization across assigned accounts.
• Ensure renewal and maintenance quotes are accurate and submitted to customers within agreed timelines.
• Handle customer escalations professionally, coordinate appropriate solutions, and follow through until resolution.
• Collaborate with Sales, Operations, Finance, Channel, and other cross-functional teams to address customer requirements and remove obstacles to renewal.
• Develop and execute account-level renewal plans to improve retention and maximize renewal revenue.

What We Are Looking For

5-8 years of relevant professional experience, with significant experience in one or more of the following areas:

• Customer Success
• Subscription Renewals
• Software / Technology Renewals
• Account Management
• Proven experience managing renewals for the US / North America market or other international markets.
• Experience working with software subscriptions, licenses, maintenance, support contracts, SaaS, or recurring-revenue business models is strongly preferred.
• Demonstrated ability to manage a portfolio of customers and deliver against renewal, revenue, or sales targets.
• Strong customer relationship management and account management skills.
• Excellent written and verbal communication skills, particularly for professional customer correspondence.
• Strong negotiation, influencing, and objection-handling capabilities.
• Ability to manage a high-volume transaction environment with multiple customers, deadlines, and follow-ups simultaneously.
• Strong forecasting, pipeline management, planning, and organizational skills.
• Experience working with CRM and sales opportunity management systems.
• Ability to collaborate effectively with Sales, Operations, Finance, Channel, and other cross-functional stakeholders.
• Strong problem-solving skills with the ability to manage customer escalations and drive issues to closure.
• Commercial awareness and the ability to balance customer experience with renewal and revenue objectives.
• Comfortable working in a US shift from the Noida location.

Preferred Profile

The ideal candidate is a customer-focused renewals professional who combines commercial acumen with strong execution discipline. You should be comfortable managing a large portfolio of accounts, communicating with North American customers, negotiating commercial discussions, maintaining accurate forecasts, and consistently driving renewals to closure.

Experience within an enterprise software, technology subscription, SaaS, cloud, licensing, or support-renewal environment will be advantageous.

Learn More About Oracle Java

For additional information about Oracle Java and Java SE offerings: