Customer Renewal Sales Professional

Blackbaud; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Blackbaud is seeking a customer renewal specialist in Hyderabad to drive proactive renewal processes, manage software subscriptions and renewals, and collaborate with Sales and Customer Success teams.

You will use data and AI-enabled tools to anticipate needs, reduce risk, and support customer growth across a global base.

Qualifications

• 5+ years in renewals, account management, customer success, or related roles in SaaS/tech.
• Knowledge of contract renewals, retention strategies, and commercial negotiations.
• Experience managing customer portfolios and revenue forecasts.

Responsibilities

• Drive successful customer retention by leading a proactive renewal process 4–6 months before expiration.
• Build trusted relationships with customer decision-makers and align solutions with goals.

Skills

Renewals management

Account management

Customer success

Forecasting

English communication

Tools

CRM systems

AI tools

Job description

As part of our Customer Retention team, you'll work closely with Sales, Customer Success, and cross-functional partners to deliver a seamless renewal experience while identifying opportunities to support customer growth. You'll leverage data, insights, and AI-enabled tools to anticipate customer needs, reduce risk, and help customers achieve meaningful outcomes through technology. This is an opportunity to contribute to a global customer base while growing your expertise in a collaborative, high-performing environment.

Work Location & Schedule

Work Location: Hyderabad, India

Work Schedule:

• This role supports customers and stakeholders primarily during U.S. business hours.
• Expected working hours are 01:00 PM to 10:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.
• Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.

Responsibilities

• Drive successful customer retention by leading a proactive, predictable renewal process beginning 4-6 months prior to contract expiration, ensuring continuity and customer satisfaction.
• Build trusted relationships with customer decision-makers and influencers, helping customers align Blackbaud solutions with their evolving business goals and operational needs.
• Manage renewals across software subscriptions, maintenance agreements, professional services, and managed services while maintaining forecast accuracy and operational excellence.
• Identify and mitigate renewal risks early by monitoring customer engagement, usage trends and contract activity, developing action plans that support long‑term retention.
• Partner closely with Sales and Customer Success teams to support strategic renewals, account expansion opportunities, and customer growth initiatives.
• Leverage customer insights, data and AI‑assisted tools to streamline renewal activities, improve efficiency and deliver a consistently exceptional customer experience.

Qualifications

• 5+ years of experience in renewals, account management, customer success, or a related customer‑facing role within a software, technology, or Software-as-a-Service environment.
• Knowledge of contract renewals, customer retention strategies and commercial negotiations, combined with experience managing customer portfolios and revenue forecasts.
• Understanding of customer lifecycle management and subscription-based business models, including identifying retention risks and expansion opportunities.
• Strong organizational, pipeline management, and analytical skills, with the ability to manage multiple priorities and make data‑informed decisions.
• Excellent written and verbal English communication skills with experience engaging senior stakeholders across global regions and time zones.
• Experience using customer relationship management platforms, reporting tools and AI‑enabled productivity solutions to improve customer outcomes and operational effectiveness.

Disclaimer

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.