Renewal Manager Customer Success Managers Hyderabad

Seismic; Hyderabad; On-site; INR 1,500,000 - 3,000,000; Full time

Benefits offered by this job

Performance bonus

Health benefits

Learning culture

Career progression

Job summary

Seismic is seeking a Renewal Manager to own the end-to-end renewal lifecycle for a strategic portfolio. You will drive on-time renewals, identify ARR risk, and partner with CSM, Finance, and Legal to close renewals efficiently at scale.

You will lead negotiations, manage renewal forecasts, and execute quotes in CPQ while maintaining strong customer relationships and cross-functional collaboration across Renewal Ops and Deal Desk.

Qualifications

• 3–5 years in Renewal/Account Manager or equivalent commercial role in a B2B SaaS org.
• Proven success meeting renewal quotas, retention targets, and SaaS revenue goals (ARR/NRR/GRR).
• Experience owning commercial negotiations with procurement, finance, and legal stakeholders.

Responsibilities

• Own the full renewal lifecycle for assigned portfolio, initiating outreach 120–180 days prior and driving on-time close.
• Negotiate renewal terms (pricing, uplift, multi-year/co-term) while protecting ARR and customer relationship.
• Build and process renewal quotes, orders, amendments in CPQ with accurate SKUs, pricing, uplift, and terms.
• Maintain weekly renewal forecasts (Best Case/Commit/Worst Case) and report ARR risk to leadership.
• Collaborate with CSM, AE, Deal Desk, Legal, and Finance on non-standard terms and approvals.

Skills

Renewal management

Quota achievement

Salesforce

CPQ

Gainsight

Education

Bachelor's degree

Tools

Salesforce

CPQ

Gainsight

Job description

About the Role

The Renewal Manager plays a critical role within Seismic's Customer Success organization, responsible for protecting and growing Annual Recurring Revenue (ARR) by leading, negotiating, and transacting renewals efficiently and accurately across a high-volume portfolio of accounts. This role owns the end-to-end renewal lifecycle, from early notification through quote, negotiation, and contract execution, partnering closely with Customer Success, Renewal Operations, Deal Desk, Finance, and Legal to deliver clean, on‑time renewals at scale.

What Success Looks Like

In this role, you will be measured on the following outcomes:

• On‑Time Renewal Rate: ≥100% of contracts renewed by expiration date
• Gross Revenue Retention (GRR): Meet or exceed quarterly GRR target
• Forecast Accuracy: Within ±10% of committed forecast each quarter; 100% of opportunities updated weekly in SFDC

Benefits

• Competitive compensation and performance bonus tied to renewal attainment.
• Comprehensive health and wellness benefits.
• Continuous learning culture with access to Seismic's own enablement tools and training programs.
• Clear career progression into Senior Renewal Manager, Renewals Team Lead, or Customer Success leadership tracks.

Who you are

Required

• 3 to 5 years of experience in a Renewal Manager, Account Manager, or equivalent commercial role within a B2B SaaS organization.
• Demonstrated success meeting or exceeding renewal quota, retention targets, and SaaS revenue goals in enterprise or mid‑market environments, with strong understanding of ARR, NRR, GRR, churn, expansion, co‑terming, and multi‑year deal structures.
• Proven ability to own commercial negotiations with procurement, finance, and legal stakeholders, clearly articulating value and terms to customers and internal teams.
• Hands‑on experience managing renewal pipelines, opportunity records, and customer health indicators in Salesforce, CPQ, Gainsight, or comparable Customer Success platforms.
• Highly organized and comfortable managing a high‑volume book of business across multiple renewal stages while building trusted cross‑functional relationships with CSMs, AEs, Deal Desk, Legal, and Finance.

Preferred

• Prior experience at a high‑growth SaaS company with a dedicated, scaled renewals function (e.g., Salesforce, Workday, ServiceNow, Adobe, or similar).
• Experience working with customers in North America, EMEA, or APJ time zones from an India-based location.
• Familiarity with Seismic's enablement platform or the broader sales enablement, content management, or GTM technology market.
• Bachelor's degree in Business, Commerce, Engineering, or related discipline.

What you’ll be doing

Renewal Management

• Own the full renewal lifecycle for an assigned portfolio, initiating outreach 120–180 days prior to expiration and driving on‑time close.
• Identify ARR risk early through account health, engagement, and payment signals, escalating in partnership with the CSM when intervention is needed.
• Execute consistent renewal communication cadences (notification, reminder, urgency, and post‑renewal touchpoints) using approved templates and talk tracks.
• Engage proactively with customers showing low responsiveness or risk signals, applying defined escalation paths to keep renewals on time.

Negotiation & Deal Terms

• Champion the Seismic value proposition with customers to up‑level the conversation and focus on long‑term capabilities that Seismic delivers to the customer’s business.
• Negotiate favorable renewal terms, including pricing, uplift, license adjustments, multi‑year and co‑term scenarios, with judgment that protects ARR while maintaining the customer relationship.
• Partner with Renewal Operations, Deal Desk, and Legal on non‑standard requests, redlines, and approvals.
• Maintain accurate weekly renewal forecasts (Best Case / Commit / Worst Case) informed by account health, customer engagement, and stage progression, reporting ARR risk and expected outcomes to leadership.
• Track and report key metrics including On‑Time Renewal Rate, Net Revenue Retention (NRR), and Gross Revenue Retention (GRR).

Order Form Creation & Deal Execution

• Build and process renewal quotes, order forms, and amendments in CPQ, ensuring accurate SKUs, pricing, uplift, and contract terms prior to signature.
• Coordinate with Renewal Operations and Finance for quote approval, DocuSign execution, and booking handoff.
• Maintain accurate opportunity records, contract dates, and ARR values in SFDC; ensure pipeline hygiene with weekly updates to stage and risk indicators.
• Leverage Gainsight for renewal notifications, customer engagement tracking, and health‑based risk identification across the portfolio.

Cross‑Functional Collaboration

• Partner with the assigned CSM to assess account health, adoption, and risk factors; engage the assigned AE on accounts with identified expansion opportunity.
• Align with Renewal Operations, Finance, Deal Desk, and Legal on non‑standard terms, approvals, and process exceptions.

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.