SaaS Renewals Manager (Gurugram/ Bengaluru)

Oracle; India; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Oracle invites applications for a Renewals Manager to own and execute a portfolio of high-value renewal contracts within India. You will collaborate with Sales, Regional Leaders, and Customer Success to secure renewals, minimize attrition, and identify growth opportunities.

Your role involves leading negotiations, driving renewal strategy, and delivering revenue through upsells and renewals. You will work closely with the renewal and account teams to ensure customer success and maximize

Qualifications

• Shown success in a Sales, Operations, or Account Management capacity with a strong focus on negotiating contracts.
• Outstanding negotiation and objection-handling skills for value-based CXO level negotiations.
• Exceptional Customer engagement skills.
• Strong process management, financial savvy, and adherence to policy.
• Ability to react and adapt to rapid shifts in priorities and organizational policies.

Responsibilities

• Develop win/win renewal strategies for medium and large accounts to increase renewal value.
• Partner with Sales to develop renewal strategy based on data-driven decisions.
• Improve account growth opportunities and identify incremental opportunities at renewal.
• Own and lead the renewals process with the account team to closure.
• Protect attrition, secure favorable terms, and boost incremental revenue via upsells and cross-sells.
• Collaborate with internal resources to develop comprehensive renewal strategies.
• Provide executives with renewal insights and raise issues for resolution.
• Maintain rolling 120-day renewal forecast and communicate uncovered risks.

Skills

Negotiation

Account Management

CXO negotiations

Customer Engagement

Process Management

Financial Savvy

Adaptability

Job description

The Renewals Manager is responsible for owning and completing a portfolio of high-value and strategic renewal contracts in an assigned territory. You will partner closely with internal team members such as Sales, Regional Leaders, and Customer Success Services (CSS) organizations to secure every renewal. Responsibilities include minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities, and passing their findings and insights back to the business.

Renewals Managers are responsible for ensuring that their customers are set up for success while maximizing the financial results for Oracle.

Responsibilities

Develop and implement win/win negotiation strategies for medium and large account contract renewals that increase contract value while protecting and improving customer trustPartner with Sales reps to fully understand and develop a clear renewal strategy for each customer based on data-driven decisionsImprove account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewalOwn, drive, and lead the renewals process in collaboration with the account teamAchieves financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells, and add-onsCollaborate with internal resources (Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, etc.) to develop comprehensive 'win' strategies for renewalsIdentify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to timely closureProvide executive management with complete insight into renewals and solicit executive involvement as the need arisesAccurately maintain/update a rolling 120-day forecast of renewals in your territory and ensure any uncovered risk is communicated to develop resolution strategiesFollow and adhere to standard methodologies for all internal processes including, but not limited to, Opportunity Management, Data Quality, and accuracy, Quotations, Orders and ForecastingEmbrace new initiatives and programs proactively and act as a subject matter expert and mentor to other members of the extended teamEngage in strategic account planning with key collaborators at VP levels to ensure accountability across teamsActs as a Renewals brand ambassador

Required Skills/Experience

Shown success in a Sales, Operations, or Account Management capacity with a strong focus on negotiating contractsOutstanding negotiation and objection-handling skills that allow for value-based contract negotiations at the CXO levelExceptional Customer engagement skillsStrong process management, financial savvy, and adherence to policyAbility to react and adapt to potential rapid shifts in priorities and organizational policies

Desired Skills/Experience

10+ years of relevant work experienceKnowledge of Oracle product and platform features, capabilities, and best useExperience negotiating sophisticated multi-year service contractsExperience with an enterprise ERP and HCMAbility to manage transactions through different stagesWillingness and the desire to tackle additional tasks or pilot projects that are helpful to the department or the organizationData-driven and objective - you trust analytics and data science to guide decisions

Job Location: NCR / Bangalore.