Senior Relationship Officer

Muthoot Fincorp Limited

Viluppuram

On-site

INR 300,000 - 600,000

Full time

9 days ago

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Job summary

Muthoot Fincorp Limited is seeking a Relationship Manager in India to drive customer acquisition in designated areas. You will develop micro markets, empanel referral partners, and manage the customer journey to ensure smooth loan processing and service delivery.

Key duties include lead generation, daily sales calls, onboarding referral partners, doorstep customer service, and cross-selling insurance where applicable.

Qualifications

Strong customer service and retention focus
Excellent communication skills in English and local language
Good presentation and stakeholder management abilities
Ability to develop business relationships and cross-sell products
Proactive in acquiring customers and building new markets
Strong process orientation and adaptability to policy

Responsibilities

Deliver on customer acquisition through business development.
Find new micro markets and empanel referral partners to scale up Micro LAP and Gold-backed loans.
Generate leads by working in the assigned area and through cold calls.
Conduct daily sales calls and follow the plan submitted to Branch Business Manager.
Activate referral partners and manage customer journey through sales, process and product milestones.
Provide doorstep service to customers and learn organizational policies for file sourcing.
Act as the bridge between customers and the branch, supporting end-to-end loan processing.
Retain existing live loan customers and manage cross-selling of insurance to loan customers.

Job description

RELATIONSHIP MANAGER

Key Job Responsibilities Deliver on Customer Acquisition through business development

To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
Work in the Area assigned by the Branch Business Manager and generate leads
Cold Calling to the potential customer base to generate business
Daily Sales Calls as per the Plan submitted to BBM
To find, nurture and develop excellent relationship with the Referral Partners / Connectors Managing the customer journey through sales championship, process championship and product championship
To Activate Referral Partners for new business
To give doorstep service to customers – at their residence or office.
To learn the Organization’s policies, and source files as per the policy.
To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
To Support the Customers in terms of end -to- end loan processing.
To act as the Bridge between Customers and the Branch
To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.
Retain existing live loan customers.

Knowledge, Skills & Attributes