RELATIONSHIP OFFICER

PeopleStrong; Dindigul; On-site; INR 350,000 - 550,000; Full time

Job summary

SULB Muthoot Fincorp in Tamil Nadu seeks a dynamic Branch Sales/BD professional to drive customer acquisition and partnerships. You will explore micro markets, empanel referral partners, and generate leads while maintaining strong relationships with connectors and customers.

You will provide doorstep service, support end-to-end loan processing, and act as a bridge between customers and the branch, aiming for quality growth and insurance cross-sell opportunities.

Qualifications

• Strong presentation skills.
• Relationship building & stakeholder management.
• Process knowledge/orientation.
• Cross selling / upselling skills.
• Business development mindset.
• Clear communication in local language and English.

Responsibilities

• Deliver on Customer Acquisition through business development.
• Find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured loans (Suvarna).
• Work in the area assigned by the Branch Business Manager and generate leads.
• Cold calling to the potential customer base to generate business.
• Daily sales calls as per the plan submitted to BBM.
• Find, nurture and develop excellent relationships with Referral Partners / Connectors.
• Manage the customer journey through sales, process and product championships; activate referral partners for new business.
• Provide doorstep service to customers – at their residence or office.
• Learn organization policies and source files as per policy.
• Act as eyes & ears of the organization in the market and share opportunities with the Branch Business Manager.
• Support customers in end-to-end loan processing.
• Bridge between customers and the branch.
• Be responsible for soft bucket collections, early mortality and 12 MOB fresh sourcing.
• Cross-sell insurance to loan customers to safeguard property, health & life.
• Be the face of SULB Muthoot Fincorp for the area assigned.

Skills

Relationship Building

Presentation skills

Communication skills

Business Development

Cross Selling / Upselling

Local language & English

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English