SENIOR RELATIONSHIP OFFICER

PeopleStrong; Shamli; On-site; INR 300,000 - 520,000; Full time

Job summary

PeopleStrong is seeking a field-based Sales & Business Development professional in Uttar Pradesh to drive customer acquisition for Micro LAP and Suvarna loans. You will identify micro markets, empanel referral partners, and conduct cold calls to build a robust pipeline, while nurturing partnerships and delivering doorstep service.

You will manage end-to-end loan support, motivate partners, and actively cross-sell insurance to loan customers, acting as the organization’s local ambassador in the

Qualifications

• Strong presentation skills.
• Relationship building and stakeholder management.
• Process knowledge and orientation.
• Cross selling and upselling skills.
• Business development experience.
• Proficient in local language and English.

Responsibilities

• Find new micro markets and empanel referral partners to scale Micro LAP business and gold-backed secured loans (Suvarna).
• Work in the area assigned by the Branch Business Manager and generate leads.
• Cold calling to the potential customer base to generate business.
• Daily sales calls as per the plan submitted to BBM.
• Develop and nurture relationships with referral partners and connectors.
• Manage the customer journey through sales, process, and product championships; activate referral partners for new business.
• Provide doorstep service to customers – at residence or office.
• Learn organization policies and source files as per policy.
• Act as Eyes & Ears of the organization in the market for opportunities and share with Branch Manager.
• Support customers with end-to-end loan processing.
• Bridge between customers and the Branch.
• Be responsible for soft bucket collections, early mortality and 12 MOB fresh sourcing.
• Cross-sell insurance to loan customers to safeguard property, health & life.
• Be the face of the company for the area assigned.

Skills

Presentations

Relationship mgmt

Process knowledge

Cross selling

Business development

Communication (local + English)

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English