SENIOR RELATIONSHIP OFFICER

PeopleStrong; Hooghly; On-site; INR 300,000 - 600,000; Full time

Job summary

PeopleStrong in Hooghly, West Bengal, seeks a results-driven Sales Executive to drive customer acquisition through business development and to manage the end-to-end journey. You will activate referral partners and explore micro markets to scale micro LAP and gold-backed loan opportunities.

As the local representative, you will generate leads, perform cold calls, conduct daily sales calls, nurture referral partnerships, and provide doorstep service while ensuring policy compliance and strong

Qualifications

• Experience in sales and business development.
• Ability to manage referrals and partnerships.
• Proven lead generation and cold-calling experience.
• Strong communication skills in local language and English.

Responsibilities

• Deliver on customer acquisition through business development.
• Managing the customer journey through sales, process and product championships and activating referral partners for new business.
• Find new micro markets and empanel high-quality referral partners to scale micro LAP and gold-backed secured loans (Suvarna).
• Work in the area assigned by the Branch Business Manager and generate leads.
• Cold calling to the potential customer base to generate business.
• Daily sales calls as per the plan submitted to BBM.
• Find, nurture and develop excellent relationships with referral partners/connectors.
• Provide doorstep service to customers – at their residence or office.
• Learn the organization’s policies and source files as per policy.
• Act as the Eyes & Ears of the organization in the market for new opportunities and share them with the Branch Business Manager.
• Support customers in end-to-end loan processing.
• Act as the bridge between customers and the Branch.
• Be responsible for soft bucket collections, early mortality and 12 MOB fresh sourcing.
• Cross-sell insurance to loan customers to safeguard property, health & life.
• Be the face of Sulb Muthoot Fincorp for the area assigned.

Skills

Business development

Referral partner management

Lead generation

Cold calling

Customer relationship building

English & local language comms

Job description

Deliver on Customer Acquisition through business development

Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English