SENIOR RELATIONSHIP OFFICER

PeopleStrong; Sivagangai; On-site; INR 300,000 - 600,000; Full time

Job summary

PeopleStrong in Tamil Nadu seeks a field sales professional to drive customer acquisition and manage the loan journey. You will build a robust referral partner network, empanel micro markets, and ensure doorstep service for loan processing, while acting as the face of the company in the assigned area.

The role requires strong communication, relationship management, and the ability to upsell insurance and cross-sell products to loan customers. Local language proficiency and English are preferred.

Qualifications

• Strong presentation skills.
• Relationship building and stakeholder management.
• Process knowledge and orientation.
• Cross-selling / upselling abilities.
• Business development focus.
• Excellent communication in local language and English.

Responsibilities

• Deliver on customer acquisition through business development.
• Manage the customer journey through sales championship, process championship and product championship.
• Activate referral partners for new business.
• Find new micro markets and empanel quality referral partners.
• Work in area assigned by Branch Business Manager and generate leads.
• Cold calling to potential customers to generate business.
• Daily sales calls as per plan submitted to BBM.
• Nurture and develop relationships with referral partners / connectors.
• Provide doorstep service to customers for loan processing.
• Act as the bridge between customers and the branch.
• Support soft bucket collections, early mortality and 12 MOB Fresh Sourcing.
• Cross-sell insurance to loan customers to safeguard property, health & life.
• Be the face of PeopleStrong Muthoot Fincorp for the area assigned.

Skills

Strong presentation skills

Relationship Building & Stake holder

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills

Job description

Deliver on Customer Acquisition through business development

Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English