RELATIONSHIP OFFICER

Muthoot Fincorp; Mahabubabad; On-site; INR 250,000 - 350,000; Full time

Job summary

Muthoot Fincorp Ltd. in India is seeking a Field Sales Executive to drive customer acquisition through micro LAP and gold-backed secured loans. You will identify new micro markets, onboard referral partners, and generate leads in your assigned area.

You will perform cold calls, daily sales calls, and nurture relationships with partners, managing the end-to-end loan process and delivering doorstep service to customers. Cross-selling insurance is encouraged.

Qualifications

• Strong presentation skills.
• Relationship building and stakeholder management.
• Process knowledge and orientation.
• Cross selling / upselling skills.
• Business development focus with market acumen.
• Excellent communication in local language and English.

Responsibilities

• Deliver on customer acquisition through business development.
• Find new micro markets and empanel referral partners to scale up Micro LAP and gold-backed loans.
• Work in the area assigned and generate leads.
• Conduct cold calls to potential customers and make daily sales calls.
• Nurture relationships with referral partners and bridge customers with the branch.
• Support end-to-end loan processing and doorstep service to customers.
• Promote cross-selling, insurance, and customer value through the loan lifecycle.

Skills

Strong presentation skills

Relationship building

Process knowledge

Cross selling

Business development

Communication skills

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English