Senior Relationship Executive - GL South

Bajaj Finserv Limited; Gundlupet; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Bajaj finance limited is seeking a Branch Manager to lead a team and drive growth in consumer gold loan business at the Karnataka branch. The role emphasizes leadership, operational excellence, and market-facing activities to build customer loyalty and expand the loan portfolio.

The ideal candidate should have 4-7 years of relevant experience, a bachelor's degree or higher, and strong communication skills to manage client service and team performance effectively.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability of the branch.
• Drive field-marketing activities for various financial products to boost brand visibility.
• Plan and monitor branch field activities to build a healthy lead pipeline and growth.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Value gold ornaments pledged with correct weight and purity as per policy and audit/compliance.
• Act as joint custodian of the Vault for safekeeping of pledged securities per policy.
• Keep NPAs in control through follow-ups for interest collections.
• Hire, coach, mentor, and train employees with timely performance feedback.
• Maintain quality performance and prepare reports for growth of the branch.

Skills

Communication skills

Gold loan knowledge

Education

Bachelor's degree or higher

Job description

Job Summary

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participation in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conducting error-free valuation appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and audit/compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.