Senior Relationship Executive - GL West

Bajaj Finserv Limited; Gondal; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Bajaj Finance Limited in Gujarat seeks an experienced Branch Manager to lead a team, drive profitability, and expand the consumer gold loan business while delivering superior customer service.

You will oversee branch operations, field marketing activities, customer acquisition, risk controls, and staff coaching, ensuring 100% process compliance and strong performance reporting. 4–7 years of relevant experience and a Bachelor's or higher degree are required.

Qualifications

• 4–7 years of relevant experience.
• Bachelor's Degree or Post-graduation degree preferred.
• Experience in gold loan banking, gold loan products, management or client services preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability of the branch.
• Lead field marketing activities to boost brand visibility.
• Plan and monitor field marketing to maintain a healthy leads pipeline.
• Focus on customer engagement and acquiring new customers while retaining existing ones.
• Ensure accurate valuation and weight/purity checks per policy.
• Joint custodian of the Vault and safekeeping of pledged securities.
• Maintain NPAs through proactive follow-ups for payments.
• Hire, coach, mentor, train staff; provide timely feedback.
• Prepare branch reports and drive growth actions.
• Increase Gold Loan business and cross-sell products like NCDs and Gold Coins.
• Ensure 100% process compliance in valuations at the branch.

Skills

Leadership

Team management

Customer engagement

Communication skills

Branch operations

Sales coordination

Education

Bachelor's Degree

Post-graduation Degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions, retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.