Senior Relationship Manager - GL West

Bajaj Finance; Deesa; Sur place; INR 1 200 000 - 2 400 000; Plein temps

Résumé du poste

Bajaj Finserv Limited in Gujarat seeks a Branch Manager to lead a team, drive growth in consumer gold loans, and maintain customer loyalty. You will oversee operations, set business strategies, and coordinate with external partners to expand the client base.

The role requires strong leadership, market-facing activities, and strict compliance with company policies. Excellent communication and people management are essential.

Qualifications

• 4-7 years of relevant experience
• Gold loan banking or financial services experience preferred
• Strong written and verbal communication skills

Responsabilités

• Oversee branch operations and profitability.
• Lead field marketing to boost brand visibility and leads.
• Plan and monitor branch-level marketing to ensure pipeline health.
• Engage customers and acquire new accounts while retaining existing ones.
• Ensure accurate valuation of pledged gold and compliance.
• Safekeep pledged securities as joint custodian of vault.
• Maintain NPAs through diligent follow-ups on interest payments.
• Hire, coach, mentor, and give performance feedback.
• Prepare reports and drive business growth in the branch.
• Expand gold loan and third-party products (NCDs, gold coins).
• Ensure 100% process compliance in branch valuation.

Connaissances

Leadership

Team management

Communication

Strategic planning

Formation

Bachelor's degree or higher

Description du poste

Job Summary

\"This position is open with Bajaj finance limited\" The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.


• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility


• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth


• Focus on customer engagement for new customer acquisitions retainment of old customers


• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance


• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections


• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.


• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance


• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch


• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.


• Responsible for correct valuation maintenance of 100% process compliance at branch.


• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.


• Bachelors Degree/Post-graduation Degree preferred.


• Previous experience in gold loan banking, gold loan products, management or client service preferred.


• Consistently demonstrates clear and concise written and verbal communication skills.