Senior Relationship Executive - GL West

Bajaj Finserv Limited; Akola District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj finance limited is seeking a Branch Manager to lead a team and drive growth of the consumer gold loan business. You will oversee branch operations, guide marketing activities, and ensure high-quality customer engagement while maintaining strict compliance and accurate valuation of pledged assets.

The role requires strong leadership, 4–7 years of relevant experience, and a relevant degree. Previous gold loan banking exposure and excellent communication are preferred for success.

Qualifications

• 4-7 years of relevant experience in gold loan banking or consumer finance.
• Bachelor's degree or higher; post-graduation preferred.
• Proven leadership and team management skills.
• Strong written and verbal communication abilities.

Responsibilities

• Oversee branch operations and profitability.
• Drive field marketing activities to improve brand visibility and leads.
• Plan and monitor branch field marketing for growth.
• Focus on customer engagement and retention of existing customers.
• Ensure accurate valuation of pledged gold and regulatory compliance.
• Joint custodian of vault and safekeeping of pledged securities.

Skills

Leadership

Team management

Gold loan domain

Marketing & client acquisition

Customer engagement

Communication skills

Education

Bachelor's degree

Post-graduation preferred

Job description

Job Summary

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct and monitor the branch field level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility for safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.