Senior Relationship Executive - GL West

Bajaj Finserv Limited; Dharashiv; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead a team and drive growth in the consumer gold loan segment. The role involves managing branch operations, improving profitability, and ensuring compliance across processes.

You will oversee valuation, vault custody, and customer acquisitions while coordinating field activities to expand the loan book and related products. Strong leadership and customer-service skills are essential.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation preferred.
• Experience in gold loan banking, gold loan products, management or client service preferred.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor branch field marketing to ensure healthy pipeline of leads and conversions.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Conduct valuation of gold ornaments pledged in branch with weight and purity checks as per policy.
• Joint custodian of the Vault and safekeeping of pledged securities as per policy.
• Keep NPAs in control through follow-ups for interest collections.
• Hire, coach, mentor and train employees with timely performance feedback.
• Maintain quality performance and prepare reports for branch growth actions.
• Increase Gold Loan business and other products like NCDs, Gold Coins.
• Ensure 100% process compliance in valuation at branch.

Skills

Gold loan banking

Management

Client service

Team leadership

Education

Bachelor's degree or higher

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.