Senior Relationship Executive - GL South

Bajaj Finserv Limited; Devarakonda; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager in India to provide leadership and strategic direction for a team, driving growth of consumer gold loan and related products. The role emphasizes customer loyalty, compliance, and strong branch performance.

You will manage operations, lead field activities, and mentor staff to achieve targets while maintaining service standards and reporting on branch results.

Qualifications

• 4-7 years of relevant experience.
• Previous experience in gold loan banking or gold loan products is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversees overall branch operations and profitability.
• Drives field marketing activities to grow brand visibility and lead pipeline.
• Plans and monitors branch marketing efforts for growth and customer acquisition.
• Focuses on customer engagement and retention of existing customers.
• Ensures accurate valuation and compliance for pledged gold ornaments.
• Joint custody of vault and safekeeping of pledged securities.
• Maintains quality performance, reporting, and actions for business growth.
• Hires, coaches, and mentors branch staff with timely feedback.

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field-level marketing activities to ensure healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conducting error-free valuation appraisal of gold ornaments being pledged in branch with correct weight and purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups with customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch and for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same, and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error-free valuation appraisal of gold ornaments being pledged in branch with correct weight and purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.