Relationship Manager - GL South

Bajaj Finserv Limited; Tumakuru, Kunigal; On-site; INR 550,000 - 750,000; Full time

Job summary

Bajaj Finance Limited in Tumakuru is seeking a Branch Manager to lead a team and drive growth in consumer gold loan business. The role includes field marketing, customer engagement, and ensuring audit/compliance across branch activities.

The ideal candidate will oversee operations, manage staff performance, and expand gold loan and related product sales while maintaining strong customer loyalty and policy adherence.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor’s Degree or higher preferred.
• Gold loan banking or client service experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing for financial products with the team.
• Plan and monitor branch marketing for leads and conversions.
• Focus on customer engagement, acquisition and retention.
• Valuation of pledged gold and compliance with policy.
• Joint custodian of vault and safekeeping of securities.
• Keep NPAs under control via follow-ups on payments.
• Hire, coach and train employees with timely feedback.
• Prepare branch reports and drive growth initiatives.
• Increase gold loan and third‑party product sales.
• Maintain 100% process compliance at the branch.

Skills

Leadership

Communication

Team management

Customer engagement

Education

Bachelor's Degree or higher

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.


• Drive/participate in field-marketing activities of various financial products along with the team to improve brand visibility.


• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion branch growth.


• Focus on customer engagement for new customer acquisitions and retainment of old customers.


• Conducting error-free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.


• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.


• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.


• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.


• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.


• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.


• Responsible for correct valuation maintenance of 100% process compliance at branch.

Qualifications and Experience

• 4-7 years of relevant experience required.


• Bachelors Degree/Post-graduation Degree preferred.


• Previous experience in gold loan banking, gold loan products, management or client service preferred.


• Consistently demonstrates clear and concise written and verbal communication skills.