Senior Relationship Executive - GL West

Bajaj Finserv Limited; Rajkot; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj Finance Limited in Rajkot seeks a Branch Manager to lead a team, drive performance, and grow the consumer gold loan business. You will guide operations, marketing, risk controls, and customer engagement while ensuring compliance and quality across the branch.

The role emphasizes leadership, revenue growth, and effective people management within a banking/financial products environment. Strong communication and field-activity planning are essential.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations, performance, and profitability.
• Lead field marketing to raise brand visibility.
• Plan and monitor branch and field marketing for leads and growth.
• Focus on customer engagement and new acquisitions; retain existing customers.
• Ensure accurate valuation and auditing of pledged gold per policy.
• Joint custodian of the vault; safeguard pledged securities.
• Maintain NPAs through diligent follow-ups on interest collections.
• Hire, coach, and train staff with timely feedback.
• Prepare branch reports and drive growth initiatives.
• Grow gold loan business and cross-sell third-party products.
• Ensure 100% process compliance at branch.

Skills

Leadership

Communication skills

Education

Bachelor's degree or higher

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance & profitability of the branch.
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct & monitor the branch & field level marketing activities to ensure healthy pipeline of leads resulting into business conversion & branch growth.
• Focus on customer engagement for new customer acquisitions & retainment of old customers.
• Conducting error-free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditing compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation & maintenance of 100% process compliance at branch.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.