Senior Relationship Executive - GL South

Bajaj Finserv Limited; Davanagere; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Bajaj Finance Limited seeks a Branch Manager to provide leadership and direction to the branch team, driving growth of the consumer gold loan business and expanding the customer base. The role includes managing branch operations, coordinating field marketing, ensuring compliance, and mentoring staff to achieve profitability and customer satisfaction.

The position requires strong leadership, market development, and a focus on customer service, with responsibility for delivering branch growth and

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree or Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability of the branch.
• Drive field-marketing activities to improve brand visibility and product uptake.
• Plan and monitor field activities to maintain a healthy leads pipeline for conversion.
• Engage customers for new acquisitions and retention of existing customers.
• Valuate gold ornaments accurately with weight and purity checks per policy and audit requirements.
• Safekeep pledged securities as co-custodian and ensure compliance with policies.
• Maintain control of NPAs through timely follow-ups for interest collections.
• Hire, coach, mentor staff and provide timely performance feedback.
• Prepare reports and actions to drive growth and quality performance at the branch.
• Expand gold loan business and other products like NCDs and gold coins.

Skills

Leadership

Communication

Team management

Customer engagement

Education

Bachelor's degree / Post-graduate degree

Job description

Job Summary

This position is open with Bajaj Finance Limited.

The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive, participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions, retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.