Relationship Manager - GL South

Bajaj Finserv Limited; Wanaparthy; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead a team in growing the consumer gold loan business and client base. You will oversee branch operations, ensure compliance, and drive profitability while maintaining high customer service standards.

You will coordinate field marketing, nurture relationships, and mentor staff to optimize leads and conversions, contributing to branch growth and overall objectives.

Qualifications

• Bachelor's or higher degree preferred for strategic leadership roles.
• 4–7 years of relevant experience required.
• Experience in gold loan banking or related financial services preferred.
• Clear and concise written and verbal communication skills expected.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing activities to boost brand visibility.
• Manage lead generation and conversion to grow customer base and assets.
• Engage with customers to acquire new clients and retain existing ones.
• Ensure accurate valuation of pledged gold and compliance with policies.
• Safeguard pledged securities and manage vault responsibilities.
• Monitor NPAs through proactive follow-ups on interest collections.
• Recruit, coach, and develop branch staff with timely feedback.
• Prepare reports on branch performance and drive growth initiatives.
• Expand gold loan business and related products.

Skills

Leadership

Team management

Customer engagement

Communication

Marketing

Education

Bachelor's Degree

Post-graduation Degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Qualifications

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.