Senior Relationship Executive - GL South

Bajaj Finserv Limited; Viluppuram; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Branch Manager for its Gold Loan division in Tamil Nadu. The role leads the branch team, drives business growth, and maintains customer loyalty while implementing business strategies and coordinating with external agencies as needed.

The candidate will oversee operations, profitability, and compliance, while increasing gold loan volumes and other financial product sales through effective team management and field activities.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Overall branch operations and profitability responsibility.
• Drive field-marketing activities with team to boost brand visibility.
• Plan and monitor field-level marketing to ensure healthy lead pipeline and branch growth.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Valuation appraisal of gold ornaments with accurate weight and purity per policy.
• Joint custodian of vault with safekeeping of pledged securities.
• Maintain NPAs through follow-ups for interest collections.
• Hire, coach, mentor and train employees with timely performance feedback.
• Maintain quality performance and prepare reports for growth.
• Increase gold loan business and other products like NCDs and gold coins.

Education

Bachelor's degree / PG

Job description

"This position is open with Bajaj finance limited". The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.