Senior Relationship Executive - GL West

Bajaj Finserv Limited; Surat; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Branch Manager to lead a team and drive growth of consumer gold loan and related products at the Surat branch. You will oversee operations, Marketing activation, and customer engagement while ensuring compliance and risk controls.

The role requires strong leadership, a focus on profitability, and the ability to mentor staff, manage NPAs, and report performance metrics to senior management.

Qualifications

• 4–7 years of relevant experience.
• Bachelor's Degree or Post-graduation degree preferred.
• Previous experience in gold loan banking, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Overall branch operations and profitability responsibility.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor branch marketing to ensure healthy lead pipeline for business conversion.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Valuation of gold ornaments with correct weight and purity assessment per policy.
• Joint custodian of the Vault for safekeeping pledged securities.
• Keep NPAs in control through follow-ups for interest collections.
• Hire, coach, mentor and train employees with timely feedback.
• Prepare reports and take actions for branch growth and performance.
• Increase Gold Loan business and other products like NCDs, Gold Coins, etc.
• Ensure 100% process compliance at branch.

Skills

Gold Loan Domain

Leadership

Communication

Team Management

Education

Bachelor's Degree / Post-graduation

Job description

Job Purpose

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.