Senior Relationship Executive - GL South

Bajaj Finserv Limited; Alanda; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Bajaj finance limited is seeking a Branch Manager to lead a team, drive growth in consumer gold loan business and strengthen customer loyalty through effective strategy and policy adherence.

The role requires managing branch operations, guiding marketing activities, and ensuring compliance while achieving profitability and customer satisfaction.

Qualifications

• 4-7 years of relevant experience.
• Gold loan banking experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Lead field marketing for financial products to boost brand visibility.
• Plan and monitor marketing activities to ensure healthy pipeline and conversions.
• Engage customers for acquisition and retention of existing clients.
• Ensure accurate valuation of gold ornaments and compliance with policies.
• Act as custodian of vault and pledged securities per policy.
• Maintain NPAs through proactive collections follow-ups.
• Mentor and train branch staff and provide timely feedback.
• Prepare performance reports and drive branch growth.

Skills

Communication skills

Education

Bachelor's Degree

Post-graduation Degree

Job description

Job Summary

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.


• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility


• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth


• Focus on customer engagement for new customer acquisitions retainment of old customers


• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance


• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections


• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.


• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance


• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch


• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.


• Responsible for correct valuation maintenance of 100% process compliance at branch.


• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Qualifications

• 4-7 years of relevant experience required.


• Bachelor's Degree/Post-graduation Degree preferred.


• Previous experience in gold loan banking, gold loan products, management or client service preferred.


• Consistently demonstrates clear and concise written and verbal communication skills.