Senior Relationship Executive - GL South

Bajaj Finserv Limited; Andhra Pradesh; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Bajaj Finance Limited in India is seeking a Branch Manager to lead a team and drive growth of consumer gold loan business. The role focuses on steering operations, optimizing profitability, and delivering strong customer engagement while ensuring policy compliance and risk controls.

You will mentor staff, plan field activities, and work with cross-functional teams to expand the customer base and improve brand presence. Prior gold loan banking experience and leadership skills are preferred.

Qualifications

• Bachelor's degree or postgraduate education preferred.

Responsibilities

• Overall branch operations and profitability.
• Drive field-marketing activities to improve brand visibility and leads.
• Plan and monitor branch marketing activities to ensure healthy pipeline and conversions.
• Focus on customer engagement for new acquisitions and retention.
• Ensure accurate valuation of gold ornaments pledged and compliance with policies.
• Joint custodian of vault with safekeeping of pledged securities.
• Maintain NPAs through follow-ups for interest collections.
• Hire, coach, mentor, and train employees with timely feedback.
• Prepare reports and take actions for branch growth.
• Increase gold loan business and cross-sell third-party products.

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100 percent process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.