Senior Relationship Executive - GL South

Bajaj Finserv Limited; Madurai District, Tiruchirappalli; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Bajaj finance limited is seeking a Branch Manager in Tamil Nadu to lead a team, drive growth in consumer gold loans, and expand the customer base through field marketing and strategic initiatives.

The role requires overseeing branch operations, ensuring compliance, and mentoring staff to achieve business targets while maintaining customer loyalty and service quality.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree or Post-graduation preferred.
• Gold loan banking or client service experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing activities to boost brand visibility.
• Plan and monitor branch marketing to ensure healthy leads and conversions.
• Engage with customers for acquisition and retention.
• Ensure accurate gold ornament valuation and compliance.
• Custodian of the vault and safekeeping of pledged securities.
• Maintain NPAs through diligent follow-ups.
• Hire, coach, mentor and provide performance feedback.
• Prepare reports and drive branch growth.
• Increase gold loan business and third‑party products.
• Maintain 100% process compliance at branch.

Skills

Leadership

Team management

Customer engagement

Marketing

Planning

Training

Education

Bachelor's degree / Post-graduation preferred

Job description

Job Summary

\"This position is open with Bajaj finance limited\" The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.


• Drive/participate in field-marketing activities of various financial products along with the team to improve brand visibility.


• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.


• Focus on customer engagement for new customer acquisitions retainment of old customers.


• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.


• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.


• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.


• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.


• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.


• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.


• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.


• Bachelors Degree/Post-graduation Degree preferred.


• Previous experience in gold loan banking, gold loan products, management or client service preferred.


• Consistently demonstrates clear and concise written and verbal communication skills.