Senior Relationship Executive - GL South

Bajaj Finserv Limited; Karimnagar, Warangal, Huzurabad; Sur place; INR 800 000 - 1 200 000; Plein temps

Résumé du poste

Bajaj Finserv Limited is seeking a Branch Manager to lead a team and drive growth in consumer gold loan offerings. The role focuses on customer engagement, field marketing, and robust process compliance within the branch

The ideal candidate will have 4–7 years of relevant experience, a degree in hand, and strong communication skills to manage operations and grow the customer base.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree or Postgraduate degree preferred.
• Experience in gold loan banking, gold loan products, management or client service preferred.
• Excellent written and verbal communication skills.

Responsabilités

• Oversee branch operations, performance and profitability.
• Drive field-marketing activities to boost brand visibility.
• Plan and monitor branch field-level marketing to generate leads.
• Engage customers for new acquisitions and retention.
• Ensure accurate valuation of pledged gold ornaments.
• Safeguard pledged securities as vault custodian.
• Control NPAs through follow-ups on interest collections.
• Hire, coach, mentor, train employees with timely feedback.
• Maintain quality performance and prepare branch growth reports.
• Increase gold loan business and other products (NCDs, gold coins).
• Ensure 100% process compliance at branch.

Connaissances

Leadership

Customer service

Communication

Team management

Formation

Bachelor's Degree

Postgraduate degree

Description du poste

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager has managerial responsibility for providing full leadership and direction to the team of employees in growing business and the client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives, and may include the management of activities by external organizations and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance and profitability of the branch.
• Drive participation in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, and monitor the branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conduct error-free valuation appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and auditing compliance.
• Joint custodian of the Vault with responsibility for safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation and maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.