Senior Relationship Executive - GL South

Bajaj Finserv Limited; Kavalipalle, YSR Kadapa; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Bajaj Finserv Limited in India is seeking a Branch Manager to lead a team, drive profitability, and grow the customer base for gold loan products. The role emphasizes strategic oversight, robust field marketing, and disciplined risk management within a regulated banking environment.

The ideal candidate will have 4–7 years of relevant experience, strong communication skills, and a proven track record in gold loan or client services.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's degree or postgraduate degree preferred.
• Experience in gold loan banking or client service preferred.
• Strong written and verbal communication skills.

Responsabilités

• Oversee branch operations and drive profitability.
• Lead field-marketing activities to improve brand visibility.
• Plan and monitor branch-level marketing to maintain a healthy pipeline.
• Engage with customers for new acquisitions and retention of existing clients.
• Ensure accurate valuation of pledged gold ornaments and compliance with policies.
• Serve as joint custodian of the vault and safekeeping of pledged securities.
• Maintain low NPAs through proactive follow-ups on interest collections.
• Hire, coach, and train staff and provide timely performance feedback.
• Prepare reports and take actions to drive branch growth.
• Increase gold loan business and other third-party products.

Connaissances

Leadership

Communication

Sales

Customer service

Formation

Bachelor's degree

Postgraduate degree

Description du poste

Job Summary

"This position is open with Bajaj finance limited" The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Qualifications:

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication s.