Senior Relationship Executive - GL South

Bajaj Finserv Limited; Palnadu; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Bajaj Finserv Limited in Palnadu, Andhra Pradesh seeks a Branch Manager to lead daily operations, drive profitable growth in gold loan products, and expand customer relationships. You will guide a team, oversee field marketing, and ensure compliance across processes.

The role emphasizes strategic leadership, performance management, and collaboration with cross-functional teams to achieve targets while maintaining service quality.

Qualifications

• 4–7 years of relevant experience required.
• Bachelor's or higher degree preferred.
• Experience in gold loan banking or client service preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing activities to raise brand visibility.
• Plan and monitor field marketing for a healthy lead pipeline.
• Drive new customer acquisitions and retain existing customers.
• Perform valuation appraisal of pledged gold ornaments per policy.
• Joint custodian of the vault and safekeeping of pledged securities.
• Ensure NPAs are controlled through follow-ups for interest collection.
• Provide coaching and feedback to employees for growth.
• Maintain quality performance and prepare branch reports.
• Grow gold loan business and other products like NCDs and gold coins.

Skills

Leadership

Team Management

Communication skills

Sales & Marketing

Education

Bachelor's Degree / Post-graduation Degree

Job description

Job Purpose

"This position is open with Bajaj finance limited"

The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

Responsibilities:

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.