Senior Relationship Executive - GL West

Bajaj Finserv Limited; Kangra; On-site; INR 650,000 - 950,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead a team, drive profitability, and grow the consumer gold loan business at the branch level. The role emphasizes leadership, compliance, and customer engagement to build loyalty and market share.

The candidate should have 4-7 years of relevant experience, with a background in gold loan banking or client services, and strong communication skills. Bachelor’s degree or higher is preferred, with a responsibility to mentor staff and manage field

Qualifications

• Bachelor's degree or higher.
• Experience leading branch teams and operations.
• Experience in gold loan banking or consumer lending preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Drive field marketing to grow leads and convert to business.
• Plan and monitor local marketing to maintain a healthy pipeline.
• Engage customers for new acquisitions and retention.
• Ensure accurate valuation of pledged gold and compliance."
• Safekeeping of pledged securities and vault responsibilities.
• Keep NPAs in check through follow-ups on interest collections.
• Hire, coach, and develop staff with timely performance feedback.
• Maintain branch performance reports and drive business growth.
• Grow gold loan products and other offerings like NCDs and coins.

Skills

Leadership

Branch Operations

Team Management

Customer Service

Marketing

Education

Bachelor's Degree

Post-graduate Degree

Tools

Vault custody (policy)

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct and monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conducting error-free valuation appraisal of gold ornaments pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error-free valuation appraisal of gold ornaments pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.