Senior Relationship Executive - GL East

Bajaj Finserv Limited; Subarnapur; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Operations Lead in Odisha to manage daily operations, improve profitability, and drive field-marketing activities for financial products. The role focuses on customer engagement, lead generation, and growth of gold loan business at the branch level.

Ideal candidates will have 4-7 years of relevant experience, with a background in gold loan banking and strong communication skills to coach and mentor staff while ensuring compliance and high-quality service.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Own branch operations and drive overall performance and profitability.
• Lead field-marketing activities with the team to boost brand visibility.
• Plan, monitor and execute branch field marketing to maintain a healthy lead pipeline and business growth.
• Engage with customers for new acquisitions and retain existing clients.

Skills

Communication skills

Education

Bachelor's degree or higher

Job description

Job Summary

This position is open with Bajaj Finance Limited

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive, participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retainment of old customers.
• Conducting error-free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch and for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of the business in the branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.